Archive has 130 results
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Statement Not upheld Domiciliary care 30-Mar-2023
Summary: Mr C complained about the time taken for Mrs Y’s carers to be trained to take over applying leg wraps from the practice nurse. He says this caused him time and trouble because he had to regularly take Mrs Y to the nurse at the GP’s surgery for this. We find the Care Provider did not follow up the training as soon as it could have done but this was not sufficient to say it caused injustice.
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London Borough of Bromley (22 008 659)
Statement Upheld Domiciliary care 30-Mar-2023
Summary: Mr X complained that agency A left Mrs Y without care and support when it withdrew its services without notice. He says this caused Mrs Y and Mr X distress and Mrs Y’s needs were not met. We find service failure and injustice caused to Mrs Y. We make no recommendations due to the specific circumstances in this case.
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London Borough of Tower Hamlets (22 016 698)
Statement Closed after initial enquiries Domiciliary care 29-Mar-2023
Summary: We will not investigate this complaint about adult social care provided to Ms E in her home. This is because the Council has accepted and acknowledged failings in its service and apologised for the stress this caused. The Council has explained how it monitors and intervenes to improve service. It is unlikely we could add to the Council’s investigation or reach a different outcome.
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Rochdale Metropolitan Borough Council (22 016 635)
Statement Closed after initial enquiries Domiciliary care 28-Mar-2023
Summary: We will not investigate Mr B’s complaint about the Council’s actions regarding his late mother, Mrs C. This is because further investigation could not make a different finding to that already provided to Mr B by the Council.
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Leicestershire County Council (22 006 156)
Statement Upheld Domiciliary care 27-Mar-2023
Summary: Mr B complained about care agencies and says they stopped providing care to him because he complained about them. He said the Council did not address this properly. We have not found fault with the way the agencies provided support or ended the support but there was a service failure during two months as one of the agencies was not able to provide a service during the afternoon. The Council has agreed to provide an apology and a financial remedy.
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Your Hope Care Limited (21 017 869)
Statement Upheld Domiciliary care 24-Mar-2023
Summary: Ms C complains about services provided to her late mother. There is fault in the Care Provider’s recording procedures which has caused uncertainty about what services it was providing and whether its practices were safe. It also failed to respond to Ms C’s complaint properly. The Care Provider has agreed to apologise to Ms C and her father, make a payment to acknowledge the impact of the failures, reminds staff about recording contemporaneous notes, updating care plans, completing risk assessments and reviews how it deals with complaints.
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L&J James Investments Ltd (22 013 258)
Statement Upheld Domiciliary care 23-Mar-2023
Summary: The Care Provider failed to adhere to a contractual agreement when terminating domiciliary care services
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Castle Care Teesdale Limited (22 015 741)
Statement Closed after initial enquiries Domiciliary care 23-Mar-2023
Summary: We will not investigate this complaint about adult social care. This is because we are unlikely to find evidence to support the care worker was rude, so we cannot achieve the apology Mr B wants. The short notice to end the service has not caused a significant injustice.
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Liverpool City Council (22 016 265)
Statement Closed after initial enquiries Domiciliary care 21-Mar-2023
Summary: We will not investigate Mrs X’s complaint about the care firm commissioned by the Council to provide home care to her late relatives Mr and Mrs Y, and the firm’s lack of responses to her complaint. The loss of Mr and Mrs Y’s money to one of the carers, Mr Z, has been determined by the courts and we cannot achieve a different outcome. Any complaint about the care provision is late and there is no good reason to investigate it now. We cannot achieve the outcome Mrs X seeks. We do not investigate council or care providers’ complaint communications where we are not investigating the core issues which gave rise to the complaint.
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Essex County Council (22 005 526)
Statement Upheld Domiciliary care 21-Mar-2023
Summary: Mr X complains about the care provided to his brother at home by Prompt Healthcare, along with damage to his property caused by the carers. We find fault with Prompt and have made recommendations to the Council for the injustice caused to Mr X.