Kent County Council (22 016 581)

Statement Closed after initial enquiries Charging 30-Mar-2023

Summary: We will not investigate this complaint about the Council’s decision to charge Mr X’s mother the full cost of her care home placement. This is because there is insufficient evidence of fault with the way the Council made its decision.

Leicestershire County Council (22 015 917)

Statement Closed after initial enquiries Charging 27-Mar-2023

Summary: We will not investigate this complaint about the Council’s failure to inform Mrs C the cost of paying for her care. This is because further investigation could not add to the Council’s responses or make a different finding of the kind Mrs D wants.

Staffordshire County Council (22 016 702)

Statement Closed after initial enquiries Charging 27-Mar-2023

Summary: We will not investigate Mr X’s complaint about the Council’s pursuit of the full cost of Mr Y’s late father’s care fees. There was some fault by the Council in the financial assessment process and in not obtaining a written agreement for Mr Y’s care placement. But there is not enough evidence of Council fault leading to the injustices claimed to warrant us investigating.

West Sussex County Council (22 011 273)

Statement Upheld Charging 26-Mar-2023

Summary: Mr X complained that the Council would not allow Miss Y’s horse riding costs against her contribution to her care and support charges. He says she needs this activity and the Council did not consider all the information. Paying for this means she cannot afford to take short breaks when she needs them. We recommended the Council consider the information it did not consider previously. It has agreed to do this.

Kirklees Metropolitan Borough Council (22 008 897)

Statement Not upheld Charging 24-Mar-2023

Summary: Mrs X complained about the way the Council charged Mr Y for his care and about the quality of the care it provided. She said this caused stress and anxiety to them both as they had no say about the home he moved to, the poor standard of care and the financial pressure it caused. We find no fault in the Council’s actions.

Durham County Council (22 016 042)

Statement Closed after initial enquiries Charging 22-Mar-2023

Summary: We will not investigate Mr X’s complaint, made on behalf of Mr Y, about the Council not advising Mr Y of the date on which his care placement would become chargeable. There is not enough evidence of fault by the Council on the matter to warrant us investigating.

Bath and North East Somerset Council (22 009 364)

Statement Upheld Charging 22-Mar-2023

Summary: Mrs C says the Council failed to properly consider her disability related expenditure and failed to allow a disability addition to her minimum income guarantee. The Council failed to consider some items put forward by Mrs C as disability related expenditure properly. There is no fault in how the Council considered the minimum income guarantee. An apology, payment to Mrs C, consideration of various items to decide whether they are disability related expenditure and training for officers is satisfactory remedy.

Sandwell Metropolitan Borough Council (22 015 103)

Statement Closed after initial enquiries Charging 22-Mar-2023

Summary: We will not investigate this complaint about the Council not providing adequate funding to meet Mrs X’s assessed care needs. This is because an investigation would not lead to any different findings or worthwhile outcomes.

Lancashire County Council (22 014 739)

Statement Closed after initial enquiries Charging 21-Mar-2023

Summary: We will not investigate this complaint about adult social care fees. This is because it is unlikely we would find evidence of fault. The Council is acting in accordance with the relevant law and statutory guidance.

London Borough of Haringey (22 016 023)

Statement Upheld Charging 20-Mar-2023

Summary: Mz X complains that the Council failed to take the agreed action following a previous complaint. We found there was fault and recommended the Council took action to put things right.