Kent County Council (22 015 960)

Statement Closed after initial enquiries Assessment and care plan 28-Mar-2023

Summary: We will not investigate this complaint about the Council’s decision not to fund an additional day of care services for Mr X’s daughter, Ms Y. This is because we would be unlikely to find fault with the Council’s actions.

Leicester City Council (21 010 191)

Statement Upheld Assessment and care plan 28-Mar-2023

Summary: Mr G complained about the Council’s delay in telling a County Council it was responsible for his daughter’s aftercare needs. He also complained about a dispute between the two councils which meant his needs as a carer were not assessed. We found fault by the Council as it did not take responsibility for completing a carer’s assessment with Mr G. The Council has agreed to our recommendations and will apologise to Mr G, complete an assessment if necessary and remind its officers of good practice relating to requests for carer’s assessment.

Kent County Council (22 015 605)

Statement Closed after initial enquiries Assessment and care plan 28-Mar-2023

Summary: We will not investigate this complaint about the Council’s refusal to pay Mr B’s wife’s Care Provider a fee increase. This is because the actions taken by the Council have not caused Mr or Mrs B a significant enough injustice to warrant an Ombudsman investigation.

Manchester City Council (22 010 762)

Statement Upheld Assessment and care plan 27-Mar-2023

Summary: There was fault as the Council delayed carrying out a CHC checklist and delayed providing appropriate information to Mr B regarding expenditure at his brother’s supported housing placement. This meant that the financial assessment of Mr B’s brother may not be accurate. The Council has agreed to apologise, to pay a financial remedy and to carry out a revised financial assessment and backdate any refund to 1 January 2022.

Shropshire Council (22 002 147)

Statement Upheld Assessment and care plan 26-Mar-2023

Summary: Miss X complained about the way the Council assessed and met her needs and enabled her to access its systems. She says this caused her significant stress and anxiety. We find the Council was at fault in the way it assessed and met some of her needs. It offered to reimburse Miss X £1600 for some equipment she had paid for herself and to arrange for a financial officer to visit and help with her financial assessment. We recommended it also ensures staff are adequately trained in autism and that Miss X is supported to access its systems as far as possible. It agreed to do this. We also recommended it complete a fresh assessment of her needs with a specialist autism trained social worker and its sensory visual impairment team. The Council also agreed to this.

London Borough of Bromley (22 003 710)

Statement Upheld Assessment and care plan 23-Mar-2023

Summary: We will not investigate Mrs X’s complaint about Mrs Y’s Nursing Home fees. We are unlikely to find fault with NHS South East London Integrated Care Board’s decision not to fund Mrs Y’s stay at a Nursing Home under the COVID-19 Hospital Discharge Service Requirements.

Surrey County Council (22 014 808)

Statement Upheld Assessment and care plan 23-Mar-2023

Summary: The Council failed to assess Deprivation of Liberty Safeguards requests in accordance with the timescales set out in the Mental Capacity Act regulations. People may have been restricted unnecessarily or wrongly deprived of their liberty. The Council has agreed our recommendation to address the delays.

London Borough of Enfield (22 000 183)

Statement Upheld Assessment and care plan 22-Mar-2023

Summary: Mr X complained about the Council’s actions in relation to his mother, Mrs B’s, care and support needs. There was no fault in how the Council decided Mrs B’s personal budget. However, the Council was at fault for delaying assessing Mrs B’s care and support needs during Covid-19 when she was unable to attend her placement at a day care centre. The Council has already apologised to Mr X for its delay and made a payment to reflect the additional support which was delivered to Mrs B during this time. However, we also found the Council poorly communicated with Mr X regarding Mrs B’s personal budget payments when the day care centre was closed. The Council has agreed to make an additional payment to reflect this.

London Borough of Bromley (22 001 435)

Statement Not upheld Assessment and care plan 22-Mar-2023

Summary: Miss A complained her assigned care coordinator at the Trust failed to arrange changes to her flat and failed to arrange suitable treatment for her. We found no fault with the Trust’s actions. Arranging repairs to Miss A’s property was not the Trust’s responsibility and the treatment unit was closed due to the COVID-19 pandemic.

Wigan Metropolitan Borough Council (22 010 013)

Statement Upheld Assessment and care plan 21-Mar-2023

Summary: Mr X complained about the Council’s handling of his request for adaptations to his council-owned property, and the way it decided an alternative property was suitable for the family. The Council was at fault for not telling Mr X he could apply for a disabled facilities grant. The Council will apologise, review its processes and update the information on its website.