Birmingham City Council (21 000 222)

Statement Upheld Traffic management 13-Dec-2021

Summary: Mr B complained the Council does not enforce a Traffic Regulation Order where he lives. He also complained the Council allowed an event to go ahead in 2019 despite the disruption it causes. Mr B says the Council’s actions have negatively affected his enjoyment of his home. We found fault with the Council for poor record keeping and delays in its complaint procedure. The Council remedied the injustice caused to Mr B by these faults during its complaint procedure. It will also make service improvements.

Plymouth City Council (21 010 820)

Statement Closed after initial enquiries Traffic management 10-Dec-2021

Summary: We will not investigate this complaint about the Council not introducing traffic calming measures. There is no evidence of fault in how the Council has considered the complainant’s concerns about traffic issues.

London Borough of Hounslow (21 012 326)

Statement Closed after initial enquiries Traffic management 09-Dec-2021

Summary: We cannot investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice. This is because Mr B appealed to the tribunal. We cannot investigate Mr B’s complaint about the tribunal’s handling of his appeal because we cannot investigate complaints about tribunals.

Dorset Council (21 011 470)

Statement Closed after initial enquiries Traffic management 09-Dec-2021

Summary: We will not investigate this complaint about the Council’s response to questions Mr X has asked concerning road safety. This is because there is no evidence of fault by the Council.

Transport for London (21 011 813)

Statement Closed after initial enquiries Traffic management 09-Dec-2021

Summary: We will not investigate this complaint about how Transport for London operates a discount scheme for the congestion charging zone. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.

Leeds City Council (21 008 896)

Statement Closed after initial enquiries Traffic management 07-Dec-2021

Summary: We will not investigate this complaint about road markings near the complainant’s home. This is because there is insufficient evidence of fault which would warrant an investigation.

London Borough of Enfield (21 010 617)

Statement Closed after initial enquiries Traffic management 07-Dec-2021

Summary: We will not investigate this complaint about the Council’s introduction of an Experimental Traffic Order. We are unlikely to find fault by the Council has caused the complainant significant injustice.

Nottinghamshire County Council (21 010 699)

Statement Closed after initial enquiries Traffic management 06-Dec-2021

Summary: We will not investigate this complaint about the Council wrongly describing a detour as being on public roads. That did not directly cause Mr X a significant injustice.

Transport for London (21 010 702)

Statement Closed after initial enquiries Traffic management 06-Dec-2021

Summary: We will not investigate this complaint about Transport for London’s scrappage scheme. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is nothing to suggest fault by Transport for London.

Staffordshire County Council (21 011 204)

Statement Closed after initial enquiries Traffic management 02-Dec-2021

Summary: We will not investigate this complaint about damage to Mr and Mrs X’s wall due to the Council’s failure to take action. It is reasonable for the complainants to seek a remedy in the courts for a claim of negligence.