London Travelwatch (20 013 403)

Statement Closed after initial enquiries Public transport 03-Feb-2022

Summary: We will not investigate Mr X’s complaint that London Travelwatch failed to properly deal with his complaint against Transport for London. This is because London Travelwatch clearly explained the reasons it would not take his complaint further and its actions did not cause Mr X significant injustice.

Transport for London (21 013 597)

Statement Closed after initial enquiries Public transport 21-Jan-2022

Summary: We will not investigate this complaint about the cancellation of tube train services. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Any injustice is not significant enough to justify our involvement and we could not add to any previous investigation by the organisation.

Hertfordshire County Council (21 012 105)

Statement Closed after initial enquiries Public transport 15-Dec-2021

Summary: We will not investigate Ms X’s complaint about the Council’s failure to issue her son a new discounted bus card following her renewal online. This is because the Council’s actions did not cause Ms X or her son significant injustice.

Transport for London (20 008 342)

Statement Closed after initial enquiries Public transport 14-Dec-2021

Summary: We will not investigate this complaint relating to noise from a local bus garage at unsociable hours. This is because Transport for London acknowledged fault during its complaints process and there is nothing that we could add to its investigation.

Transport for London (21 009 825)

Statement Closed after initial enquiries Public transport 11-Nov-2021

Summary: We will not investigate this complaint about Transport for London’s handling of a reported incident on a bus. This is because any injustice is not significant enough to justify our involvement.

Transport for London (21 009 393)

Statement Closed after initial enquiries Public transport 03-Nov-2021

Summary: We will not investigate this complaint about an injury Ms B suffered when travelling on public transport. This is because it would be reasonable for her to pursue the matter in court.

Transport for London (21 006 707)

Statement Closed after initial enquiries Public transport 06-Oct-2021

Summary: We will not investigate this complaint about the procedure for lost property and lack of CCTV footage. This is because we cannot add to the previous investigation conducted by the Authority and the Police and there is insufficient evidence of fault to justify our investigation.

Transport for London (21 004 679)

Statement Closed after initial enquiries Public transport 27-Aug-2021

Summary: We will not investigate this complaint that that Transport for London failed to implement its responsibility for setting and monitoring quality and safety standards. This is because it is for Transport for London to decide whether the operator’s continuing performance justifies additional action to that it has already taken. It is a contractual matter between the two parties.

Transport for London (20 012 809)

Statement Closed after initial enquiries Public transport 21-Jun-2021

Summary: Ms X complained about train noise from a nearby station following the introduction of new trains in 2020. We will not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Warrington Council (19 012 478)

Statement Upheld Public transport 16-Apr-2021

Summary: the Council failed to apply its bus prioritisation matrix when removing a subsidy for a local bus service but that likely did not affect the decision to remove the subsidy as the Council provided an enhanced service elsewhere. Failure to follow the process caused frustration for Ms C and led to her going to time and trouble to pursue the complaint. An apology, payment to Ms C and agreement to send a memo to officers dealing with reviewing bus services is satisfactory remedy.