Royal Borough of Kingston upon Thames (21 012 643)

Statement Closed after initial enquiries Other 16-Dec-2021

Summary: We will not investigate Miss X’s complaint about the Council’s denial of liability for damage to Miss X’s car caused by flood water on the highway. It is for the courts to establish liability in property damage complaints. It is reasonable for Miss X to pursue the matter in court.

Suffolk County Council (21 010 642)

Statement Closed after initial enquiries Other 14-Dec-2021

Summary: We will not investigate this complaint about the Council’s failure to act against landowners to protect the highway from overhanging vegetation. This is because there is insufficient evidence of fault in how the Council dealt with the matter.

Surrey County Council (21 012 041)

Statement Closed after initial enquiries Other 14-Dec-2021

Summary: We will not investigate this complaint about drainage on the complainant’s land. The courts are better placed to deal with the issues raised in the complaint.

Transport for London (21 011 210)

Statement Closed after initial enquiries Other 13-Dec-2021

Summary: We will not investigate this complaint about Transport for London’s decision to refuse the complainant’s application for a resident’s discount for the congestion charge. This is because there is no evidence of fault affecting the decision.

Plymouth City Council (21 011 565)

Statement Closed after initial enquiries Other 13-Dec-2021

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to grant permission for a dropped kerb and vehicle crossover. This is because the complaint is late and the injustice Mr X claims is not the result of any fault by the Council.

Sheffield City Council (21 004 877)

Statement Upheld Other 10-Dec-2021

Summary: Mrs X complained that the Council wrongly decided that a car on her private property was abandoned and removed it. The Council returned the car, and paid Mrs X’s costs. However, Mrs X says she felt she had to dispose of it as she was concerned the Council might take it away again. She says this caused her an injustice as the car had sentimental value and she found the Council’s actions distressing. The Council was at fault and an apology is not sufficient remedy. We have recommended the Council also pay Mrs X a sum to acknowledge her distress.

Derbyshire County Council (21 003 503)

Statement Upheld Other 10-Dec-2021

Summary: Mr X complained the Council have threatened him with legal action to remove a wall he built around land outside his property. He says the land belongs to him, but the Council says it is highway land. The Council was at fault because it let the matter drift for nearly three years without making a final decision about whether the land was part of the highway. This has caused Mr X upset and uncertainty. The Council agreed to make a final decision about whether the land is part of the highway and what action it then intends to take as a result within three months. If Mr X disputes that decision he can take the matter to court.

Hampshire County Council (21 009 305)

Statement Closed after initial enquiries Other 10-Dec-2021

Summary: We will not investigate this complaint about how the Council considered the introduction of a pedestrian crossing on a road close to a school. This is because there is insufficient evidence of fault in how the Council has dealt with the matter, also the issue has not caused the complainant a direct personal injustice.

Royal Borough of Kensington & Chelsea (21 010 562)

Statement Closed after initial enquiries Other 08-Dec-2021

Summary: We will not investigate this complaint where the complainant was trapped in the fire exit of a private car park used by Council staff. This is because there is no evidence of fault by the Council causing the complainant significant injustice. The incident arose from the complainant’s actions.

Wigan Metropolitan Borough Council (21 010 836)

Statement Closed after initial enquiries Other 08-Dec-2021

Summary: We will not investigate this complaint that the Council did sub-standard work when it extended a dropped kerb. This is because there is insufficient evidence of fault by the Council and because the complainant could raise a defence in court if the Council takes legal action over an unpaid bill.