Royal Borough of Greenwich (21 011 664)

Statement Closed after initial enquiries Other 10-Jan-2022

Summary: We will not investigate this complaint about an application for a dropped kerb. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Gateshead Metropolitan Borough Council (21 007 870)

Statement Closed after initial enquiries Other 06-Jan-2022

Summary: We will not investigate this complaint about the Council’s decision to reject Mr X’s application for a dropped curb outside his property. That is because there is insufficient evidence of fault in how the Council made the decision.

Transport for London (21 011 531)

Statement Closed after initial enquiries Other 06-Jan-2022

Summary: We will not investigate this complaint about the London congestion charge. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence of fault causing the complainant injustice that warrants our involvement.

London Borough of Newham (21 012 709)

Statement Closed after initial enquiries Other 05-Jan-2022

Summary: We will not investigate this complaint about damage caused to Miss X’s property by a Council owned tree as it is reasonable to expect Miss X to resort to court action for the compensation she seeks.

Wokingham Borough Council (21 011 806)

Statement Closed after initial enquiries Other 05-Jan-2022

Summary: We will not investigate this complaint that the Council misled the complainant over a dropped kerb application. This is because there is insufficient evidence of fault by the Council.

East Riding of Yorkshire Council (21 013 042)

Statement Closed after initial enquiries Other 22-Dec-2021

Summary: We will not investigate Mr X’s complaint about the Council’s and its insurer’s refusal of legal liability for pothole damage to his car. It is for the courts to establish liability in property damage complaints. It is reasonable for Mr X to pursue the matter in court. It is reasonable for Mr X to refer the issue of the Council’s response to his Freedom of Information request to the Information Commissioner.

Cheshire East Council (21 012 183)

Statement Closed after initial enquiries Other 21-Dec-2021

Summary: We will not investigate this complaint that the Council is liable for damages to the complainants vehicle after a branch fell from a tree. This is because it is reasonable to pursue the matter in court. We will not investigate how the Council dealt with branches that fell from his land in 2018, because that matter happened too long ago.

London Borough of Croydon (21 012 310)

Statement Closed after initial enquiries Other 21-Dec-2021

Summary: We cannot investigate this complaint that the Council delayed processing an application for a Definitive Map Modification Order and failed to properly respond to his request for information. The is because the complainant has appealed to the Planning Inspectorate and can complain to the Information Commissioner.

Devon County Council (21 004 280)

Statement Not upheld Other 20-Dec-2021

Summary: Mr X complained the Council failed to properly consider reports he made about overgrowth from hedges and trees affecting the highway. We found there was no fault by the Council.

Norfolk County Council (20 012 902)

Statement Not upheld Other 17-Dec-2021

Summary: Mr D complained about maintenance, and management of a bridge. The Ombudsman has discontinued the complaint because Mr D can go to court, and we cannot achieve the outcome he wants.