Isle of Wight Council (21 016 669)

Statement Closed after initial enquiries Other 17-Mar-2022

Summary: We will not investigate this complaint about how the Council has dealt with Mr X’s Council Tax. This is because there is no evidence of fault in the Council’s actions. Mr X has raised other complaints which are late and affect all or most people in the Council’s area.

Plymouth City Council (21 017 457)

Statement Closed after initial enquiries Other 17-Mar-2022

Summary: We will not investigate this complaint about damage to Miss X’s roof tiles caused by a lighting column swaying in a storm. It is reasonable for her to seek a remedy by submitting a claim to the Council’s insurers and, if no liability is accepted, to the courts.

Derbyshire County Council (21 007 929)

Statement Upheld Other 17-Mar-2022

Summary: There was fault by the Council. There was poor communication by officers and the Council said it had refunded an application fee, when it had not. This complaint is upheld. Refunding the fee, and a payment towards Mr X’s time and trouble remedies the injustice caused.

Cambridgeshire County Council (21 017 268)

Statement Closed after initial enquiries Other 15-Mar-2022

Summary: We will not investigate this complaint about a bus stop. This is because there is not enough evidence of fault to justify investigating.

London Borough of Barking & Dagenham (21 016 437)

Statement Closed after initial enquiries Other 15-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.

Transport for London (21 017 028)

Statement Closed after initial enquiries Other 14-Mar-2022

Summary: We will not investigate this complaint about Transport for London’s advice about compliance with its Ultra Low Emissions Zone requirements. There is insufficient evidence of fault which has caused any injustice to Ms X.

Surrey County Council (21 016 140)

Statement Closed after initial enquiries Other 14-Mar-2022

Summary: We will not investigate this complaint about the condition of a dropped kerb because there is insufficient evidence of fault by the Council.

Hertfordshire County Council (21 017 838)

Statement Closed after initial enquiries Other 11-Mar-2022

Summary: We will not investigate Ms C’s complaint about the Council’s failure to remove a flow meter from an open green space close to her home. This is because Ms C has not suffered a serious injustice which would justify an investigation by the Ombudsman.

Hampshire County Council (21 017 126)

Statement Closed after initial enquiries Other 09-Mar-2022

Summary: We will not investigate Mr B’s complaint that his car was damaged by a Council gritting lorry. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Hertfordshire County Council (21 016 348)

Statement Closed after initial enquiries Other 09-Mar-2022

Summary: We will not investigate Mr X’s complaint about the Council’s refusal of liability for pothole damage to his vehicle. We cannot investigate if Mr X has made a court claim regarding the incident. Even if he has not started such court action, we would not investigate because it is for the courts to establish liability in property damage matters. It would be reasonable for Mr X to pursue his claim in court if he has not already done so.