Archive has 266 results
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Statement Upheld Highway repair and maintenance 03-Feb-2022
Summary: Mrs X complained the Council failed to act on reports of overgrown roadside hedges and trees, and on reports of ragwort spreading onto the highway. Mrs X said the hedges and trees posed a danger to traffic and the ragwort was spreading onto her property. We have found some fault in this matter and recommend a remedy to recognise the injustice identified.
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Statement Closed after initial enquiries Highway repair and maintenance 03-Feb-2022
Summary: We will not investigate this complaint about the Council’s maintenance of the pavement outside Mr X’s property. There is insufficient evidence of fault which would warrant in investigation.
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Swindon Borough Council (21 014 690)
Statement Closed after initial enquiries Highway repair and maintenance 02-Feb-2022
Summary: We will not investigate Ms X’s complaint about the Council’s decision not to hard surface sections of a path in her area. There is not enough evidence of fault by the Council in its decision‑making process to warrant an investigation. The matters raised do not cause a significant personal injustice to Ms X which justifies our involvement.
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Milton Keynes Council (21 002 169)
Statement Upheld Highway repair and maintenance 01-Feb-2022
Summary: Miss X complained the Council failed to respond to her complaints about road repairs needed outside her property. We found no fault in the Council’s actions on those reports, but fault in the way it responded to her complaint.
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Kirklees Metropolitan Borough Council (21 006 892)
Statement Closed after initial enquiries Highway repair and maintenance 01-Feb-2022
Summary: We will not investigate this complaint about the Council’s adoption and maintenance of a strip of land since the 1970’s. There is insufficient evidence of any significant injustice which would warrant an investigation.
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Leicestershire County Council (21 014 401)
Statement Closed after initial enquiries Highway repair and maintenance 01-Feb-2022
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating and there is another body better placed to consider the complaint.
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Sheffield City Council (21 012 952)
Statement Closed after initial enquiries Highway repair and maintenance 27-Jan-2022
Summary: We will not investigate this complaint about damage to a car and a dispute about whether the Council is responsible for the road where the damage occurred. This is because it is reasonable for the complainant to use the legal remedy available to them.
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Nottinghamshire County Council (21 015 045)
Statement Closed after initial enquiries Highway repair and maintenance 26-Jan-2022
Summary: We will not investigate Mr X’s complaint about the way the Council dealt with his insurance claim for damage to his vehicle. It is reasonable for him to use the legal remedy available to him to pursue his damages claim in court. It is reasonable for Mr X to pursue the Freedom of Information (FOI) and data protection issues with the Information Commissioner’s Office (ICO), as it is the body best placed to consider them, and there are no good reasons for us to investigate them.
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Bolton Metropolitan Borough Council (21 008 014)
Statement Closed after initial enquiries Highway repair and maintenance 25-Jan-2022
Summary: We will not investigate this complaint about the Council’s level of street cleaning and weeding. This is because the complaint is late with no good reason to investigate it now.
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Oxfordshire County Council (21 011 819)
Statement Closed after initial enquiries Highway repair and maintenance 25-Jan-2022
Summary: We will not investigate Mr X’s complaint about a defect in the road outside his property. This is because there is no evidence of fault in the Council’s decision not to take immediate action. If Mr X disagrees with the Council’s decision it would be reasonable for him to go to court.