Archive has 266 results
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Hampshire County Council (21 018 596)
Statement Closed after initial enquiries Highway repair and maintenance 23-Mar-2022
Summary: We will not investigate Mrs B’s complaint that her car was damaged due to the Council’s failure to maintain a traffic island. This is because it is reasonable for Mrs B to pursue her compensation claim at court.
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Hampshire County Council (21 018 404)
Statement Closed after initial enquiries Highway repair and maintenance 21-Mar-2022
Summary: We will not investigate Mr C’s complaint that his car was damaged by a pothole which the Council failed to repair. This is because it is reasonable for Mr C to pursue his compensation claim at court.
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Kent County Council (21 008 142)
Statement Upheld Highway repair and maintenance 18-Mar-2022
Summary: Mr X complains about the way the Council responded to and dealt with his reports of flooding at his property caused by a blocked drain near to his home. We found no evidence of fault in the way the Council responded to Mr X’s concerns about the blocked drain. We found fault as the Council delayed in responding to Mr X’s request for the Council to install a road gulley near to his property. The Council has already apologised to Mr X for the delay which is a suitable remedy in this case. So, we have completed our investigation.
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Surrey County Council (21 017 151)
Statement Closed after initial enquiries Highway repair and maintenance 16-Mar-2022
Summary: We will not investigate Mx X’s complaint that the council has failed to properly maintain a bridleway. This is because it would be reasonable for Mx X to serve notice on the Council and take the matter to court.
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Lincolnshire County Council (21 017 420)
Statement Closed after initial enquiries Highway repair and maintenance 16-Mar-2022
Summary: We will not investigate this complaint about poor road maintenance. This is because it is late with no good reasons to use discretion to investigate it now.
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London Borough of Barnet (21 015 610)
Statement Closed after initial enquiries Highway repair and maintenance 15-Mar-2022
Summary: We will not investigate this complaint that the Council did not follow the correct authorisation process when setting the height of replacement speed bumps. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to have contacted us sooner, and there is not enough evidence that the alleged fault has caused the complainant a significant injustice.
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Manchester City Council (21 016 942)
Statement Closed after initial enquiries Highway repair and maintenance 14-Mar-2022
Summary: We will not investigate this complaint about emergency repair work carried out by the Council, which the complainant says caused damage to his property. This is because it would be reasonable for the complainant to seek a remedy through the courts if he believes the Council are liable for the damage. We will not investigate other matters which have not first been through a council’s internal complaints process.
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Statement Closed after initial enquiries Highway repair and maintenance 11-Mar-2022
Summary: We will not investigate Mr X’s complaint about the Council’s failure to repair a public highway. Nor will we investigate his complaint about the damage his car suffered because of the road surface. This is because he may go to court about both matters.
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Essex County Council (21 016 574)
Statement Closed after initial enquiries Highway repair and maintenance 10-Mar-2022
Summary: We will not investigate Mr X’s complaint about the Council charging him to replace an advisory ‘H-Bar’ marking outside his house. This is because there is not enough evidence of fault by the Council.
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West Berkshire Council (21 015 274)
Statement Closed after initial enquiries Highway repair and maintenance 10-Mar-2022
Summary: We will not investigate this complaint about highway maintenance in his area. There is insufficient evidence of fault which would warrant an investigation. It is reasonable for him to submit a claim for any personal injury which he sustains as a result of negligence by the Council.