Warrington Council (20 012 912)

Statement Upheld Highway repair and maintenance 06-Dec-2021

Summary: Mr X complained about the Council’s failure to maintain traffic signs near his home obscured by vegetation and difficult to read at night. We found the Council at fault for its delays in dealing with Mr X’s concerns about the traffic signs. To put matters right, the Council agreed to apologise to Mr X and pay him £100 in recognition of the distress caused by its delays in responding to both his service request and complaint.

Lincolnshire County Council (21 013 077)

Statement Closed after initial enquiries Highway repair and maintenance 03-Dec-2021

Summary: We will not investigate Mr B’s complaint that his car was damaged due to the Council’s failure to repair a large pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Warwickshire County Council (21 013 104)

Statement Closed after initial enquiries Highway repair and maintenance 02-Dec-2021

Summary: We will not investigate Mr B’s complaint that his vehicle was damaged due to the Council’s failure to maintain a road it is responsible for. This is because it is reasonable for Mr B to pursue his compensation claim at court, which is in the best position to decide the matter.

Tameside Metropolitan Borough Council (21 009 490)

Statement Upheld Highway repair and maintenance 30-Nov-2021

Summary: We will not investigate this complaint about highway repairs. This is because we could not add to any previous investigation by the Council.

Devon County Council (21 010 420)

Statement Closed after initial enquiries Highway repair and maintenance 30-Nov-2021

Summary: We will not investigate this complaint about the flooding attributed by the complainant to the Council’s failure to properly maintain its highways drainage system. This is because it is reasonable for the complainant to pursue this matter in court which is best placed to determine the merits of the complaint.

Dorset Council (21 010 311)

Statement Closed after initial enquiries Highway repair and maintenance 30-Nov-2021

Summary: We will not investigate this complaint about concerns raised by the complainant following highway works by the Council. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence of fault in the way the Council addressed the complainant’s concerns. The complainant can also seek a remedy in court.

Shropshire Council (21 010 898)

Statement Closed after initial enquiries Highway repair and maintenance 29-Nov-2021

Summary: We will not investigate Ms Y’s complaint about the Council’s refusal to accept liability for damage to her car. This is because it would be reasonable for Ms Y to pursue her claim by taking the Council to court.

Swindon Borough Council (21 011 340)

Statement Closed after initial enquiries Highway repair and maintenance 29-Nov-2021

Summary: We will not investigate Miss X’s complaint about the Council’s insurer’s refusal of liability for damage to her car after it hit a sunken drain cover. It is for the courts to establish liability in property damage complaints. It is reasonable for Miss X to pursue the matter in court.

Lincolnshire County Council (21 012 728)

Statement Closed after initial enquiries Highway repair and maintenance 29-Nov-2021

Summary: We will not investigate Mr B’s complaint that the Council has failed to maintain the main roads in his town. This is because it is reasonable for Mr B to apply to court for an order requiring the Council to repair the roads.

Essex County Council (21 011 032)

Statement Closed after initial enquiries Highway repair and maintenance 25-Nov-2021

Summary: We will not investigate Mrs X’s complaint about the Council’s consideration of and decision on her insurance claim for road damage to her car. It is for the courts to establish liability in property damage complaints. It is reasonable for Mrs X to pursue the matter in court.