Newark & Sherwood District Council (21 018 615)

Statement Closed after initial enquiries Highway repair and maintenance 31-Mar-2022

Summary: We will not investigate Ms X’s complaint about the Councils response to a worker/contractor using a chainsaw to remove a hedge without a risk assessment or closing off the path. The issue has not caused Ms X significant personal injustice.

Cumbria County Council (21 019 022)

Statement Closed after initial enquiries Highway repair and maintenance 31-Mar-2022

Summary: We will not exercise discretion to investigate this complaint about damage caused to Ms X’s property arising from the Council’s failure to clear overgrown gullys on the public highway. This is because it is reasonable to expect Ms X to go to court to determine any liability owed by the Council.

Bury Metropolitan Borough Council (21 018 243)

Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2022

Summary: We will not investigate Ms X’s complaint that the Council has failed to maintain the road where she lives. Ms X has an alternative legal remedy at court if she believes the road is in disrepair which it is reasonable for her to use. The Ombudsman cannot achieve what Ms X wants.

Birmingham City Council (21 018 744)

Statement Closed after initial enquiries Highway repair and maintenance 28-Mar-2022

Summary: We will not investigate Mr B’s complaint that his home has been damaged due to the Council’s delay repairing the road outside his home. This is because it is reasonable for Mr B to take the Council to court, which is in the best position to decide the matter.

Cheshire East Council (21 011 937)

Statement Not upheld Highway repair and maintenance 28-Mar-2022

Summary: Mr X and Mr Y complained about the Council’s flood management near their property. We found no fault with the Council’s actions. We have completed our investigation.

London Borough of Havering (21 018 636)

Statement Closed after initial enquiries Highway repair and maintenance 25-Mar-2022

Summary: We will not investigate Mrs B’s complaint that she suffered injuries after tripping on a pavement. This is because it is reasonable for Mrs B to pursue her compensation claim at court.

Devon County Council (21 017 627)

Statement Closed after initial enquiries Highway repair and maintenance 25-Mar-2022

Summary: We will not investigate this complaint about flooding caused to a private road by run-off from the public highway in periods of heavy rain. It is reasonable for Mr X to seek a remedy in the courts for his claim that the Council is liable for any flood damage caused by its negligence.

Stockport Metropolitan Borough Council (21 017 673)

Statement Closed after initial enquiries Highway repair and maintenance 24-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision not to resurface a road. There is insufficient evidence of fault that would justify an investigation.

Suffolk County Council (21 017 829)

Statement Closed after initial enquiries Highway repair and maintenance 23-Mar-2022

Summary: We will not investigate this complaint about ditch clearance. This is because there is not enough evidence of fault in clearing the ditch to justify investigating and the injustice caused in the Council’s communication is insufficient to warrant our investigation. Also, as we are not able to consider the substantive issue, it is not a good use of public resources to investigate Mrs Y’s complaint about the Council’s handling of her complaint.

Hampshire County Council (21 018 596)

Statement Closed after initial enquiries Highway repair and maintenance 23-Mar-2022

Summary: We will not investigate Mrs B’s complaint that her car was damaged due to the Council’s failure to maintain a traffic island. This is because it is reasonable for Mrs B to pursue her compensation claim at court.