Cheshire West & Chester Council (21 005 092)

Statement Upheld Highway adoption 09-Sep-2021

Summary: We will not investigate this complaint about the Council’s decision to fell trees and remove bushes on the complainant’s land. The Council has apologised for the frustration and distress its actions caused. It has offered to replant two trees and care for them for two years. This is a suitable remedy and further investigation is unlikely to lead to a different outcome.

Derbyshire County Council (21 004 228)

Statement Closed after initial enquiries Highway adoption 01-Sep-2021

Summary: We will not investigate Mr X’s complaint the Council has failed to work with Amber Valley Borough Council and ensure footpaths on an estate are the required 1.8 metres in width. The Council has agreed to work with the Borough Council and assess the position.

Three Rivers District Council (21 002 728)

Statement Closed after initial enquiries Highway adoption 14-Jul-2021

Summary: Miss X complained about parking restriction signs being installed on her street without sufficient consultation with residents. We will not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Devon County Council (21 003 007)

Statement Closed after initial enquiries Highway adoption 13-Jul-2021

Summary: We will not investigate this complaint about the Council’s failure to repair a road. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable for the complainant to apply to court for an order requiring the Council to repair the road.

Bedford Borough Council (21 000 497)

Statement Closed after initial enquiries Highway adoption 04-Jun-2021

Summary: Mr X complained about the Council’s notification procedure for a highway improvement scheme which he believes was misleading. We will not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

City of York Council (20 008 854)

Statement Upheld Highway adoption 19-May-2021

Summary: Mr B complains he missed out on superfast broadband because the Council’s road adoption information was not accurate. We find fault with the Council for failing to update its records. The Council agreed actions to remedy the injustice to Mr B.

Bolton Metropolitan Borough Council (20 014 483)

Statement Closed after initial enquiries Highway adoption 14-May-2021

Summary: We will not investigate this complaint about mistakes made by the Council when it adopted a road that leads to the complainants property. This is because the complaint is late and because the complainant could take the matter to court.