London Borough of Wandsworth (21 007 832)

Statement Closed after initial enquiries Covid-19 12-Oct-2021

Summary: We will not investigate this complaint about Mr X’s complaint about an Experimental Traffic Order. This is because we have not seen any evidence of fault in the Council’s introduction of the Order.

London Borough of Hounslow (20 005 894)

Statement Upheld Covid-19 29-Sep-2021

Summary: Mr F complained about the Council’s introduction of two experimental road traffic orders as part of its response to COVID-19. We upheld the complaint, finding fault in how the Council introduced these measures. We considered Mr F was caused some uncertainty as a result, although this was limited because one scheme was subsequently stopped and the other amended. The Council accepts our findings and will provide an apology to Mr F as well as reflect on what lessons it can learn.

London Borough of Waltham Forest (21 007 533)

Statement Closed after initial enquiries Covid-19 26-Sep-2021

Summary: We will not investigate this complaint that the Council allegedly failed to follow procedures when installing bollards and failed to provide relevant documents to the complainant. This is due to insufficient evidence of personal injustice and another body being better placed to investigate concerns about freedom of information.

West Midlands Combined Authority (21 005 647)

Statement Closed after initial enquiries Covid-19 21-Sep-2021

Summary: The Ombudsman will not investigate Mr X’s complaint about how the authority dealt with an unexpected closure of its Midland Metro tram service. This is because there is not enough evidence of significant personal injustice to Mr X or fault by the authority.

Transport for London (21 002 368)

Statement Closed after initial enquiries Covid-19 20-Sep-2021

Summary: We will not investigate Mr X’s complaint about Transport for London’s decision not to award him a residents’ discount for the congestion charge. This is because there is not enough evidence of fault.

Transport for London (21 006 161)

Statement Closed after initial enquiries Covid-19 16-Sep-2021

Summary: We will not investigate Mrs X’s complaint about Transport for London’s decision not to award her a residents’ discount for the congestion charge. This is because there is no evidence of fault.

Royal Borough of Kensington & Chelsea (20 009 882)

Statement Not upheld Covid-19 14-Sep-2021

Summary: Mr X complained about the Council’s decision to remove a segregated cycle lane it installed. He said this resulted in there being no safe cycle route for Mr X to use. He considers the Council’s decision discriminates against him as a disabled person and fails to meet its public sector equality duty. The Ombudsman did not find fault in the Council’s decision.

West Yorkshire Combined Authority (20 002 416)

Statement Closed after initial enquiries Covid-19 19-Aug-2021

Summary: We cannot investigate Ms X’s complaint because it is about a COVID-19 refund policy set by a body which is not in our jurisdiction.

West Yorkshire Combined Authority (20 001 549)

Statement Closed after initial enquiries Covid-19 16-Aug-2021

Summary: We cannot investigate Mr X’s complaint because it is about a COVID-19 refund policy set by a body which is not in our jurisdiction.

Transport for London (20 009 844)

Statement Not upheld Covid-19 12-Aug-2021

Summary: Mr X complained Transport for London (TfL) refused to renew his residents’ congestion charge discount, meaning he had to pay the full congestion charge. Mr X sought a refund of the money he considers he should not have had to pay. The Ombudsman found TfL acted without fault and was entitled to refuse Mr X’s discount request.