Brighton & Hove City Council (21 015 717)

Statement Closed after initial enquiries Covid-19 09-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision not to extend the expiry date of unused visitor car parking permits. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have seen no evidence of fault in the decision-making process.

London Borough of Lewisham (21 016 486)

Statement Closed after initial enquiries Covid-19 08-Mar-2022

Summary: We will not investigate this complaint about the issuing of a Penalty Charge Notice for a parking contravention. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant has a right of appeal.

Bournemouth, Christchurch and Poole Council (20 013 567)

Statement Upheld Covid-19 14-Jan-2022

Summary: Mr X complained about the Council’s decision to impound his car after he thought he left it parked on private land with the owner’s permission. He said the Council should have informed the owner of the land and should have given more notice before it removed his car, due to the COVID-19 national lockdown. The Ombudsman did not find fault in the Council’s decision to remove Mr X’s car. However, we did find fault about the way the Council continued to hold Mr X’s car and charge storage fees.

Transport for London (20 009 661)

Statement Upheld Covid-19 04-Jan-2022

Summary: Miss X complained she was given incorrect advice by Transport for London (TfL) about its refund policy when she first asked for a refund on her apprenticeship travel card in April 2020. She is unhappy TfL did not issue a full refund when she asked again in December 2020. The Ombudsman considers there is not enough evidence to make a finding about the advice TfL gave Miss X in April 2020. There was no fault in TfL’s decision not to issue Miss X a full refund. However, there was fault causing injustice when TfL gave Miss X incorrect advice after she complained.

London Borough of Hounslow (20 011 317)

Statement Upheld Covid-19 10-Dec-2021

Summary: Mr E complained on behalf of a residents’ group about the introduction of a traffic barrier along the road where they live. We found some fault in the Council’s consideration of objections to the barrier provided by one of the emergency services. However, we did not consider this caused injustice and we did not uphold other complaints about consultation and potential impacts of the scheme. Consequently, we completed our investigation.

Sevenoaks District Council (21 004 024)

Statement Upheld Covid-19 08-Dec-2021

Summary: Ms X complained about the Council’s decision not to issue a refund on her car park season ticket for the COVID-19 lockdown periods between November 2020 and April 2021. The Ombudsman has discontinued his investigation because the Council has now agreed to offer Ms X a partial refund and we cannot achieve more.

Oxfordshire County Council (21 007 826)

Statement Closed after initial enquiries Covid-19 23-Nov-2021

Summary: We will not investigate this complaint about the closure of a road to motorists. There is not enough evidence of fault in the process followed by the Council leading to the decision to make a Permanent Traffic Order. Nor can we achieve the result the complainant is seeking.

London Borough of Ealing (20 004 892)

Statement Not upheld Covid-19 21-Oct-2021

Summary: Mr X complained about road closures enforced by the Council as part of its Low Traffic Neighbourhood scheme. The Ombudsman found no fault in the Council’s decision-making.

Manchester City Council (21 007 275)

Statement Closed after initial enquiries Covid-19 21-Oct-2021

Summary: We will not investigate this complaint about the Council’s decision to close a lane on a road close to the complainant’s home. There is not enough evidence of fault in the Councils actions to warrant an investigation.

London Borough of Wandsworth (21 007 832)

Statement Closed after initial enquiries Covid-19 12-Oct-2021

Summary: We will not investigate this complaint about Mr X’s complaint about an Experimental Traffic Order. This is because we have not seen any evidence of fault in the Council’s introduction of the Order.