Leeds City Council (21 008 749)

Statement Closed after initial enquiries Building control 05-Nov-2021

Summary: We cannot investigate this complaint about works carried out by the Council to the complainant’s neighbour’s property. This is because we cannot investigate complaints about the management of social housing by councils.

London Borough of Southwark (21 009 503)

Statement Closed after initial enquiries Building control 02-Nov-2021

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could add to the Council’s response or achieve the outcome the complainant wants.

London Borough of Croydon (21 009 021)

Statement Closed after initial enquiries Building control 27-Oct-2021

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve the outcome the complainant wants.

Shropshire Council (21 008 316)

Statement Closed after initial enquiries Building control 21-Oct-2021

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning enforcement/building control matter. This is because Mr X’s injustice stems from substandard work by the developer and we could not hold the Council responsible for the cost of repairs.

Broadland District Council (21 008 119)

Statement Closed after initial enquiries Building control 17-Oct-2021

Summary: We will not investigate this complaint about Building Regulation approval for defective works. It is reasonable for Mr X to seek a remedy from the builder involved by way of the courts if no liability is accepted.

Isle of Wight Council (21 008 314)

Statement Closed after initial enquiries Building control 17-Oct-2021

Summary: We will not investigate this complaint about the Council failing to follow Building Regulations legislation. This is because it is a late complaint and there are no good reasons to exercise discretion to accept it now.

London Borough of Barnet (20 004 838)

Statement Not upheld Building control 13-Oct-2021

Summary: Ms X complained about the Council’s failure to ensure her neighbour completed building works. We found no fault, because the Council has no power to require the completion of building work.

Wigan Metropolitan Borough Council (21 007 618)

Statement Closed after initial enquiries Building control 11-Oct-2021

Summary: We will not investigate this complaint about the Council’s demolition of Ms X’s wall and its delayed invoice for the work. This is because the demolition happened too long ago to be investigated now and there is insufficient injustice caused to Ms X by the delayed invoice.

Stafford Borough Council (21 007 696)

Statement Closed after initial enquiries Building control 11-Oct-2021

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s complaints about his neighbour’s building work. This is because any damage caused to Mr X’s property is a civil matter between him and his neighbour.

Allerdale Borough Council (20 009 818)

Statement Upheld Building control 07-Oct-2021

Summary: Mr B says the Council gave him conflicting information about work he needed to undertake to comply with the building regulations, failed to properly inspect his property, interfered with his private proceedings against the builder, wrongly refused to prosecute the builder, failed to respond to his queries and harassed him and his wife. There is no fault in how the Council handled this case with the exception of how it explained its developing position to Mr B and how it responded to his queries. An apology and training for officers is satisfactory remedy.