South Kesteven District Council (21 016 943)

Statement Closed after initial enquiries Building control 11-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to refuse Mrs X building regulation approval for work carried out at her home. This is because she has a right of appeal to the Secretary of State against any refusal to issue a compliance certificate and it would be reasonable for her to use this.

Shropshire Council (21 006 323)

Statement Not upheld Building control 25-Feb-2022

Summary: Mrs B complains the Council failed to take effective action in response to her reports about alleged breaches of Building Regulations and planning control at a neighbouring development. Mrs B says additional capacity from the development has caused damage to an existing septic tank system. We have decided to end our investigation as the events happened too long ago and are civil matters between neighbours.

Eastleigh Borough Council (21 015 938)

Statement Closed after initial enquiries Building control 23-Feb-2022

Summary: We will not investigate this complaint about the Council’s actions in relation to building control issues at Ms X’s home. This is because the builders are responsible for the safety and quality of any building work so she has not been caused an injustice as a result of the Council’s actions.

Wirral Metropolitan Borough Council (21 002 374)

Statement Closed after initial enquiries Building control 23-Feb-2022

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve the outcome the complainant wants.

Shropshire Council (21 015 187)

Statement Closed after initial enquiries Building control 18-Feb-2022

Summary: We will not investigate Ms X’s complaint about the Council’s handling of a planning enforcement/building control matter. This is because Ms X’s injustice stems from substandard work by the developer and we could not hold the Council responsible for the cost of repairs.

London Borough of Lewisham (21 006 409)

Statement Closed after initial enquiries Building control 15-Feb-2022

Summary: We will not investigate this complaint about the way the Council inspected the building where he lives when it was being built. This is because the events complained of happened too long ago for us to be able to carry out an effective investigation.

Kirklees Metropolitan Borough Council (21 015 941)

Statement Closed after initial enquiries Building control 11-Feb-2022

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve the outcome the complainant wants.

Maidstone Borough Council (21 014 867)

Statement Closed after initial enquiries Building control 11-Feb-2022

Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s handling of a building control matter. This is because the injustice they claim is the result of the actions of the previous owner of the property and their builder and we cannot say the Council must provide a remedy for this.

Stockton-on-Tees Borough Council (21 015 652)

Statement Closed after initial enquiries Building control 10-Feb-2022

Summary: We will not investigate this complaint about a building control matter. This is because it is unlikely we could add to the Council’s response.

Leeds City Council (21 014 741)

Statement Closed after initial enquiries Building control 04-Feb-2022

Summary: We will not investigate Ms X’s complaint that the Council wrongly issued a completion certificate for works carried out to her property. This is because the issue of substandard work is a matter between Ms X and the developer and we could not hold the Council responsible for the losses Ms X claims. We could not therefore achieve any worthwhile outcome for her by investigating the matter further.