Wakefield City Council (21 005 727)

Statement Upheld Other 04-Mar-2022

Summary: Mrs X complained the Council ignored her request for a reasonable adjustment leaving her unable to access the Council’s complaint process, causing her frustration and additional costs. We found the Council was at fault for not properly considering Mrs X’s request for a reasonable adjustment. We recommended the Council provide an apology and payment to Mrs X and act to prevent recurrence.

Oxfordshire County Council (21 015 257)

Statement Upheld Other 04-Mar-2022

Summary: We uphold Mrs Y’s complaint, as the Council breached data protection obligations about Mrs Y’s child. The Council has agreed to pay £200 to Mrs Y to recognise the emotional impact of the fault.

Cambridgeshire County Council (21 005 802)

Statement Not upheld Other 03-Mar-2022

Summary: Mrs B complained about her contact with the Council’s coroner’s office. She said the staff were unprofessional and lied to her family. We did not find fault.

Brighton & Hove City Council (21 015 936)

Statement Closed after initial enquiries Other 03-Mar-2022

Summary: We cannot investigate this complaint from a local councillor that the Council has not responded to a request for a review regarding the allocations of seats to Council committees. This is because we can only investigate complaints from members of the public and not from a councillor complaining in their capacity as a councillor.

Reading Borough Council (21 016 177)

Statement Closed after initial enquiries Other 03-Mar-2022

Summary: We will not investigate this complaint about contact restrictions placed on the complainant by the Council. This is because there is no evidence of fault in how the Council dealt with the matter.

Barnsley Metropolitan Borough Council (21 017 672)

Statement Closed after initial enquiries Other 03-Mar-2022

Summary: We will not investigate this complaint about a data protection breach as this is best dealt with by the Information Commissioner’s Office.

Uttlesford District Council (21 017 608)

Statement Closed after initial enquiries Other 02-Mar-2022

Summary: We cannot investigate this complaint about the Council’s handling of its finances. This is because the issue affects all or most of the people in the Council’s area.

Bedford Borough Council (21 015 129)

Statement Closed after initial enquiries Other 01-Mar-2022

Summary: We will not investigate this complaint about the Council’s investigation into alleged racism by the Chair and Vice Chair of a group of which the Council is a member. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The group is not a Council group and the Chair and Vice Chair are not Councillors or Council Officers. We cannot achieve the outcome the complainant is seeking.

London Borough of Haringey (21 006 342)

Statement Not upheld Other 01-Mar-2022

Summary: Mr X complained about how the Council handled an anti-social behaviour case. We have seen evidence the Council investigated and took appropriate action. It was not at fault when it investigated anti-social behaviour reports about Mr X. We have completed our investigation.

Swindon Borough Council (21 017 240)

Statement Closed after initial enquiries Other 25-Feb-2022

Summary: We will not investigate this complaint about the Council’s refusal to provide information needed for a court order.