Archive has 285 results
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London Borough of Enfield (21 002 577)
Statement Closed after initial enquiries Other 07-Dec-2021
Summary: We will not investigate this complaint about a petition against a low traffic neighbourhood. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is part of a wider community campaign.
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Worcestershire County Council (21 010 689)
Statement Closed after initial enquiries Other 06-Dec-2021
Summary: We will not investigate Mrs X’s complaint about the actions of a Council officer. This is because there is nothing we would add to the response provided by the Council which explains this is not a matter it will consider because it relates to the officer’s actions outside of, and unrelated to, her role with the Council.
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Surrey County Council (21 011 821)
Statement Closed after initial enquiries Other 03-Dec-2021
Summary: We will not investigate this complaint about the Council’s response to a Subject Access Request. This is because the Information Commissioner is better placed than the Ombudsman to consider the substantive matter.
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Sefton Metropolitan Borough Council (21 012 889)
Statement Closed after initial enquiries Other 03-Dec-2021
Summary: Mr X alleges the Council has failed to answer his request for information under the Freedom of Information Act properly. We will not investigate this complaint. This is because it is reasonable for Mr X to complain to the Information Commissioner’s Office as it is better placed to consider his complaint.
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Southend-on-Sea City Council (20 009 892)
Statement Upheld Other 02-Dec-2021
Summary: Ms X complained about the Council’s service she received in relation to her marriage ceremony and about how the Council managed her complaint. The Council was at fault. There were service failures during Ms X’s ceremony and the Council did not properly manage Ms X’s complaint. This caused Ms X distress and frustration. The Council has already made service improvements to prevent the recurrence of fault. It will also pay Ms X £200 to acknowledge the distress and frustration the faults caused her.
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Oldham Metropolitan Borough Council (21 011 249)
Statement Closed after initial enquiries Other 01-Dec-2021
Summary: We will not investigate this complaint about whistleblowing. This is because we are not a “prescribed body” and the complaint is a late complaint.
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Kent County Council (21 012 987)
Statement Closed after initial enquiries Other 01-Dec-2021
Summary: Mrs X complains about a serious data breach by the Council resulting in personal data and medical info being sent to the wrong address. We will not investigate this complaint. This is because it is reasonable for Mr X to complain to the Information Commissioner’s Office as the specialist body to deal with data protection issues.
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West Northamptonshire Council (21 010 673)
Statement Closed after initial enquiries Other 29-Nov-2021
Summary: We will not investigate this complaint about the handling of an inquest. It is unlikely we would find fault by the Council has caused the complainant injustice that warrants our involvement.
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Statement Closed after initial enquiries Other 26-Nov-2021
Summary: We will not investigate this complaint about the time taken by the Council to trace a deceased resident’s next of kin. There is not enough evidence of fault to justify an investigation.
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London Borough of Haringey (21 012 686)
Statement Closed after initial enquiries Other 26-Nov-2021
Summary: We will not investigate this complaint about the Council’s remedy for disclosing Miss X’s personal information. Miss X says £250 is insufficient for the stress caused to her. She also says the Council should train staff and improve its procedures.