East Sussex County Council (21 000 218)

Statement Closed after initial enquiries Leisure and culture 01-Jun-2021

Summary: We will not investigate this complaint about the closure of a swimming pool while repairs are carried out. We are unlikely to find evidence of fault by the Council.

Calderdale Metropolitan Borough Council (20 004 984)

Statement Upheld Leisure and culture 25-May-2021

Summary: Mr X complained his local allotment association, acting on behalf of the Council, did not follow the correct process when it evicted him from his plot and refused his request for an appeal. The Council was at fault. There are no records evidencing the allotment association’s decision making or actions. This led to uncertainty as to whether it followed the correct process. Mr X was also denied a right of appeal. The association has since quashed Mr X’s eviction, but the Council will now review the association’s procedures and monitor it going forward to reduce the risk of injustice to other allotment tenants.

London Borough of Islington (20 012 469)

Statement Closed after initial enquiries Leisure and culture 19-May-2021

Summary: The Ombudsman will not investigate Ms X’s complaint about the way the Council’s libraries operated during the COVID-19 pandemic. This is because there is not enough evidence of fault by the Council or that Ms X has been caused a significant personal injustice.

Watford Borough Council (20 014 545)

Statement Closed after initial enquiries Leisure and culture 17-May-2021

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a matter affecting his son. This is because the Council’s actions did not cause Mr X significant injustice.

Cannock Chase District Council (21 001 256)

Statement Closed after initial enquiries Leisure and culture 11-May-2021

Summary: Mr X complains about the Council’s handling of his complaint about how he was treated by staff at a leisure centre. We will not investigate the complaint because an investigation is unlikely to lead to a different outcome.

South Tyneside Metropolitan Borough Council (20 013 763)

Statement Closed after initial enquiries Leisure and culture 05-May-2021

Summary: The Ombudsman will not investigate Miss X’s complaint about an injury suffered by her son. This is because the complaint concerns a claim for personal injury caused by negligence. It is reasonable for Miss X to seek a remedy in the courts.

Mid Devon District Council (20 012 503)

Statement Closed after initial enquiries Leisure and culture 16-Apr-2021

Summary: Mr X complains about an incident in a leisure centre and a letter the Council sent to Mr X warning him about his behaviour. We will not investigate Mr X’s complaint. This is because there is not enough evidence of fault by the Council.

Northamptonshire County Council (20 013 867)

Statement Closed after initial enquiries Leisure and culture 16-Apr-2021

Summary: We will not investigate Mrs B’s complaint that the Council refused to extend her parking pass which she could not use for a period because of the COVID-19 national lockdown. This is because an investigation is unlikely to find the Council’s decision was affected by fault. Also, Mrs B has not suffered a significant injustice which would justify an investigation.

Sunderland City Council (20 012 599)

Statement Closed after initial enquiries Leisure and culture 13-Apr-2021

Summary: We will not investigate Mr C’s complaint that the Council has failed to resolve drainage problems in a park near his home. This is because it is unlikely an investigation would lead to a different outcome for Mr C.