London Borough of Hillingdon (21 005 531)

Statement Closed after initial enquiries Leisure and culture 12-Sep-2021

Summary: We will not investigate this complaint about the Council introducing an hourly fee to use some of its tennis courts. This is because it is unlikely we would find fault in the way the Council made its decision.

London Borough of Hillingdon (21 007 463)

Statement Closed after initial enquiries Leisure and culture 06-Sep-2021

Summary: We will not investigate this complaint about the Council’s decision to charge a fee to use tennis courts. This is because there is not enough evidence of fault to justify an investigation. Also, the claimed injustice is not significant enough to warrant an investigation.

Watford Borough Council (20 010 040)

Statement Closed after initial enquiries Leisure and culture 19-Aug-2021

Summary: We will not investigate Mr X’s complaint about the Council’s actions in relation to a lease. This is because some of the matters complained of happened more than 12 months before he complained to the Ombudsman. We will also not investigate as Mr X is able to enforce the terms of any lease via the courts.

Manchester City Council (21 004 391)

Statement Closed after initial enquiries Leisure and culture 10-Aug-2021

Summary: We will not investigate this complaint about the Council’s response to his request for information. This is because the Information Commissioner deals with complaints about Freedom of Information requests.

Luton Borough Council (20 010 601)

Statement Not upheld Leisure and culture 09-Aug-2021

Summary: There was no fault by the Council, or by the association acting on its behalf, in evicting the complainant from his allotment plots. The association followed the Council’s best practice procedure. There is also no evidence the Council or association have bullied or discriminated against the complainant. For this reason, we have completed our investigation.

London Borough of Hillingdon (21 003 616)

Statement Closed after initial enquiries Leisure and culture 05-Aug-2021

Summary: We will not investigate Miss X’s complaint about the Council’s introduction of a fee for use of its tennis courts. This is because there is not enough evidence of fault by the Council or of significant injustice to Miss X.

Leeds City Council (21 003 212)

Statement Closed after initial enquiries Leisure and culture 04-Aug-2021

Summary: Mr X complains about the Council’s handling of his complaint made against a member of staff. We will not investigate the complaint because we are unlikely to add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Spelthorne Borough Council (21 004 320)

Statement Closed after initial enquiries Leisure and culture 28-Jul-2021

Summary: We will not investigate this complaint about an allegation that the Council produced a racist sign. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Complainant can report the matter to the Equality and Human Rights Commission which may decide to take court action.

Wigan Metropolitan Borough Council (21 003 449)

Statement Closed after initial enquiries Leisure and culture 27-Jul-2021

Summary: We will not investigate Mr X’s complaint about the Council’s actions regarding a local allotment, parking on his street, and the reply to his complaint. There is insufficient evidence of Council fault or personal injustice.

Wiltshire Council (21 003 057)

Statement Closed after initial enquiries Leisure and culture 23-Jul-2021

Summary: We will not investigate Mrs X’s complaints about the Council taking money for gym membership, and about the Council’s complaint response. There is not enough evidence of fault by the Council in taking the payment to justify us investigating. Even if there has been Council fault, there is not sufficient injustice to warrant us investigating. It is not a good use of public resources to investigate the Council’s complaint procedures where we do not intend to investigate the matter leading to the complaint, so will not do so here.