Manchester City Council (20 013 707)

Statement Not upheld Leisure and culture 16-Nov-2021

Summary: Ms C complained about the management of a leisure centre. She complained about staff conduct and service provision. She also said she experienced verbal and physical abuse and was wrongly banned from the Centre. We discontinued our investigation.

North Somerset Council (21 007 319)

Statement Closed after initial enquiries Leisure and culture 11-Nov-2021

Summary: We will not investigate this complaint about a Public Space Protection Order as the information Mr X has provided does not indicate fault by the Council.

London Borough of Haringey (21 004 872)

Statement Closed after initial enquiries Leisure and culture 08-Nov-2021

Summary: We will not investigate this complaint about the Council’s decision to rename a park. This is because the decision affects all or most of the people in the Council’s area and because we do not consider that the complainant has suffered a significant personal injustice.

Lancaster City Council (20 013 552)

Statement Upheld Leisure and culture 05-Nov-2021

Summary: Mr X complained the Council failed to consider its Public Sector Equality Duty when it allowed a football club to erect fencing and a gate around a football pitch on public land it leases from the Council. The Council was at fault. It failed to have due regard to its Public Sector Equality Duty when Mr X reported he cannot open the gate independently because of his disability. It meant Mr X has been unable to routinely use the public land since July 2020 because of his disability. The Council agreed to apologise to Mr X to recognise the distress, frustration and time and trouble this caused. It also agreed to offer to meet with Mr X to discuss his needs and then work with the football club to review the gate having due regard to its Public Sector Equality Duty.

London Borough of Merton (21 000 327)

Statement Closed after initial enquiries Leisure and culture 03-Nov-2021

Summary: We will not investigate this complaint about allotment water rates. This is because there is not enough evidence of fault to justify our investigation.

London Borough of Brent (21 002 136)

Statement Closed after initial enquiries Leisure and culture 20-Oct-2021

Summary: We will not investigate this complaint about the management of an allotment used by the complainant. The Council has agreed to meet the complainant on site to discuss his concerns. We could not achieve any different outcome by investigating those concerns.

Gosport Borough Council (21 006 418)

Statement Closed after initial enquiries Leisure and culture 20-Oct-2021

Summary: We will not investigate this complaint about the way the Council responded to the complainant’s reports of problems on an allotment. This is because there is insufficient evidence of fault by the Council.

Somerset West and Taunton Council (21 007 583)

Statement Closed after initial enquiries Leisure and culture 14-Oct-2021

Summary: The Ombudsman will not investigate Mrs X’s complaint about charges at her local leisure centre. This is because there is not enough evidence of fault or that Mrs X has been caused a significant personal injustice.

Liverpool City Council (21 009 392)

Statement Closed after initial enquiries Leisure and culture 11-Oct-2021

Summary: We will not investigate this complaint about missing library books and the Council’s complaints procedure. This is because Mr C has not suffered a significant personal injustice because of the alleged fault.

Peterborough City Council (21 005 924)

Statement Closed after initial enquiries Leisure and culture 10-Oct-2021

Summary: We will not investigate this complaint about the Council’s investigation of Mr X’s concerns about the way a community organisation was managing a building. This is because it is unlikely we would find fault by the Council and any delays by the Council in considering Mr X’s concern did not directly lead to his club losing out on funding.