Archive has 78 results
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South Tyneside Metropolitan Borough Council (21 012 637)
Statement Closed after initial enquiries Leisure and culture 22-Dec-2021
Summary: We will not investigate this complaint about the way library staff treated the complainant. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This is because it is unlikely we could add anything to the Council’s response.
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Barnsley Metropolitan Borough Council (21 011 640)
Statement Closed after initial enquiries Leisure and culture 16-Dec-2021
Summary: We will not investigate this complaint about the actions of COVID-19 marshals employed by the Council. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence the matter complained about caused the complainant significant personal injustice. It is also unlikely we could add anything to the Council’s response, and any concerns about data protection are best considered by the Information Commissioner’s Office.
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London Borough of Camden (21 011 834)
Statement Closed after initial enquiries Leisure and culture 16-Dec-2021
Summary: We will not investigate this complaint that the complainant was racially abused at a leisure centre and unfairly banned. This is because there is insufficient evidence of fault by the Council and because we cannot achieve the outcome the complainant wants.
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Ashford Borough Council (21 011 945)
Statement Upheld Leisure and culture 16-Dec-2021
Summary: We will not investigate this complaint about events affecting Mr X’s allotment. The Council is now taking steps to deal with the matters. We would not achieve significantly more by investigating.
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East Sussex County Council (21 010 996)
Statement Closed after initial enquiries Leisure and culture 07-Dec-2021
Summary: We will not investigate this complaint about the Council’s decision not to display a poster in the library. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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London Borough of Lewisham (21 013 064)
Statement Closed after initial enquiries Leisure and culture 01-Dec-2021
Summary: We will not exercise discretion to investigate this complaint about damage caused to the complainant’s garden by the Council planting invasive bamboo nearby. This is because it is reasonable to expect the complainant to go to court to determine any liability owed by the Council.
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Bournemouth, Christchurch and Poole Council (21 010 266)
Statement Closed after initial enquiries Leisure and culture 29-Nov-2021
Summary: We will not investigate this complaint that an IT issue led to the complainant missing out on a place on a waiting list for a beach hut. This is because the event happened too long ago and I see no reason to exercise discretion and investigate it now.
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Statement Closed after initial enquiries Leisure and culture 26-Nov-2021
Summary: We will not investigate this complaint about a Sports Centre charging Mr X’s son an admission fee to watch Mr X play squash. This is because we are unlikely to find fault with the Council’s implementation of its charging policy.
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Newcastle upon Tyne City Council (21 003 052)
Statement Closed after initial enquiries Leisure and culture 26-Nov-2021
Summary: Mrs F complains about historical allegations of bullying, harassment and discrimination by members of her local allotment association. She says the Council is ultimately responsible for the management of allotments, as well as the way complaints are considered. I consider most of Mrs F’s complaint is out of time as the issues she raises predate to 2005. In other areas, Mrs F could reasonably take her case to court. We do not consider it is a good use of our resources to investigate complaints about complaint procedures if we are unable to deal with the substantive issues. We are therefore discontinuing our investigation.
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Walsall Metropolitan Borough Council (21 011 505)
Statement Closed after initial enquiries Leisure and culture 24-Nov-2021
Summary: We will not investigate this complaint about payments for gym membership. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no significant injustice.