Wokingham Borough Council (21 014 406)

Statement Closed after initial enquiries Leisure and culture 31-Jan-2022

Summary: We will not investigate this complaint about the actions of library staff. This is because it is unlikely we can add to the investigation already carried out by the Council and the complainant has not suffered a significant personal injustice.

London Borough of Barnet (20 010 615)

Statement Upheld Leisure and culture 28-Jan-2022

Summary: Ms B says the Council unreasonably refused to consider her complaint against the allotment association that evicted her and delayed reaching that decision. In deciding it could not pursue the complaint the Council failed to consider whether the allotment association had breached its lease by the way it handled the complaint. The Council also delayed responding. An apology and payment to Ms B, alongside liaison with the allotment association, is satisfactory remedy.

Worthing Borough Council (21 014 070)

Statement Closed after initial enquiries Leisure and culture 28-Jan-2022

Summary: We will not investigate this complaint about the installation of play equipment at a local park. That is because there is insufficient evidence of fault in the Council’s actions or injustice to Mr X that warrants further investigation.

Bournemouth, Christchurch and Poole Council (21 012 976)

Statement Closed after initial enquiries Leisure and culture 26-Jan-2022

Summary: We will not investigate this complaint about matters related to a play area and Council-owned building. This is mainly because the matters complained of did not disadvantage Mr X significantly enough for the Ombudsman to investigate.

Leicester City Council (21 014 178)

Statement Closed after initial enquiries Leisure and culture 25-Jan-2022

Summary: We will not investigate this complaint about leisure centre membership charges. This is because there is not enough evidence of fault by the Council.

London Borough of Lambeth (21 013 261)

Statement Closed after initial enquiries Leisure and culture 18-Jan-2022

Summary: We will not investigate this complaint about problems with the lights at tennis courts operated by the Council. This is because the personal injustice to the complainant is not significant enough. It is also unlikely we could add anything to the Council’s response.

Bolsover District Council (21 012 999)

Statement Closed after initial enquiries Leisure and culture 13-Jan-2022

Summary: We will not investigate this complaint about the Council’s refusal to refund gym membership fees due to the temporary closure of a gym. This is because any injustice to the complainant is not significant enough to warrant our involvement.

Hertfordshire County Council (21 011 908)

Statement Closed after initial enquiries Leisure and culture 10-Jan-2022

Summary: We will not investigate this complaint about the status of a local nature reserve. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.

South Derbyshire District Council (21 012 056)

Statement Closed after initial enquiries Leisure and culture 05-Jan-2022

Summary: We will not investigate this complaint about the way the Council responded to the complainant after he reported some noise issues. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Bournemouth, Christchurch and Poole Council (21 003 905)

Statement Not upheld Leisure and culture 04-Jan-2022

Summary: Mr X complained the Council has wrongly refused to transfer his late mother’s licence for a beach hut into his name following her death. There is no evidence of fault in the way the Council has considered Mr X’s request to transfer his mother’s beach hut to him.