Bournemouth, Christchurch and Poole Council (20 010 161)

Statement Not upheld Covid-19 10-Jun-2021

Summary: Mr X complained the Council evicted him from his allotment because he failed to keep it to the required standard, despite him informing it he could not carry out the work because he was shielding due to COVID-19. There was no fault in the Council’s actions.

Leicestershire County Council (21 000 607)

Statement Closed after initial enquiries Covid-19 07-Jun-2021

Summary: We will not investigate Miss X’s complaint about the Council’s refusal to waive its fee for a second notice of marriage. This is because it is unlikely we would find fault by the Council and the cost of the notice is not significant enough to warrant our continued involvement in the complaint.

Lincolnshire County Council (21 000 594)

Statement Closed after initial enquiries Covid-19 01-Jun-2021

Summary: We will not investigate Mr X’s complaint about a leaflet sent to his home containing information about COVID-19. This is because the Council’s actions have not caused Mr X any significant personal injustice.

London Borough of Lewisham (20 011 088)

Statement Closed after initial enquiries Covid-19 26-May-2021

Summary: The complainant says the Council wrongly refused his applications for grants under the Government’s Retail, Hospitality and Leisure Grant Fund. We will not investigate this complaint as we have not seen any evidence of fault in the way the Council considered his grant applications.

City of Doncaster Council (20 005 173)

Statement Not upheld Covid-19 26-May-2021

Summary: Mr X complains about the Council’s calculation of support for his business, by way of supplier relief, resulting in financial loss and distress. We find no fault in the Council’s decision making process.

Leeds City Council (20 013 072)

Statement Closed after initial enquiries Covid-19 28-Apr-2021

Summary: Mr X complains the Council failed to provide a live webcast service for his father’s funeral, despite previously advising this was available. This caused him and his family additional stress at a very upsetting time. The Ombudsman will not investigate this complaint. We have not seen evidence of fault in the Council’s decision not to provide a live webcast service. And we cannot investigate any action taken by the Council against a specific employee. It is therefore unlikely that we can add to the Council’s investigation nor achieve a different outcome.

Derby City Council (20 008 379)

Statement Upheld Covid-19 14-Apr-2021

Summary: Mrs X complained the Council went back on its decision to pay her after her employer, who received direct payments for care and support from the Council, stopped her pay while she was self-isolating during the COVID-19 pandemic. The Ombudsman found the Council was at fault for providing the wrong advice, but it has already provided a suitable remedy.

London Borough of Southwark (20 007 343)

Statement Not upheld Covid-19 08-Apr-2021

Summary: The Council was not at fault in the way it planned the reopening of a sports centre following the end of the first COVID-19 national lockdown.

Blackpool Borough Council (20 014 171)

Statement Closed after initial enquiries Covid-19 01-Apr-2021

Summary: We will not investigate Mr X’s complaint about the Council’s decision to prioritise asymptomatic COVID-19 testing for those who cannot work from home. This is because it is unlikely we would find fault causing Mr X significant injustice.

Lancashire County Council (20 012 526)

Statement Closed after initial enquiries Covid-19 01-Apr-2021

Summary: We will not investigate Mr X’s complaint about the Council’s decision to prioritise asymptomatic COVID-19 testing for those who cannot work from home. This is because it is unlikely we would find fault causing Mr X significant injustice or that we could achieve any worthwhile outcome for him.