Surrey Heath Borough Council (21 004 139)

Statement Closed after initial enquiries Private housing 05-Aug-2021

Summary: We will not investigate this complaint about how the Council dealt with disrepair issues in his rented property. This is a late complaint and so we cannot investigate.

Eastbourne Borough Council (21 002 335)

Statement Closed after initial enquiries Private housing 05-Aug-2021

Summary: We will not investigate this complaint about the Council’s contact with Mr X’s managing agent.

Peterborough City Council (20 004 821)

Statement Closed after initial enquiries Private housing 02-Aug-2021

Summary: Ms X complains the Council has failed to take action against her landlord for health and safety and repair issues in her home. We will not investigate this complaint as it is unlikely we would find fault with the actions of the Council.

North Lincolnshire Council (20 009 737)

Statement Upheld Private housing 30-Jul-2021

Summary: Dr X complains about the Council’s handling of a home appreciation loan. He says the Council pressured his parents into signing a contact for the loan and did not safeguard his parents. He also complains his parents were overcharged for substandard work. We find some fault with the Council’s actions. We have made recommendations.

Oldham Metropolitan Borough Council (21 003 625)

Statement Closed after initial enquiries Private housing 29-Jul-2021

Summary: We will not investigate this complaint about the administration of a housing improvement loan. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no indication that the person borrowing the loan considered there to be fault by the Council or wished to make a complaint about the terms of the loan before her death, and I will not accept the complainant as representing her views or her interests. Any effect of the loan on the complainant now, is not the responsibility of the Council.

Wellingborough Borough Council (20 009 917)

Statement Not upheld Private housing 26-Jul-2021

Summary: Mrs D says the Council wrongly told her tenants to remain at her property and failed to rehouse them in 2020. The Ombudsman has found no evidence of fault by the Council. He has completed the investigation and not upheld the complaint.

London Borough of Hackney (21 003 148)

Statement Closed after initial enquiries Private housing 15-Jul-2021

Summary: We will not investigate Miss X’s complaint about how the Council dealt with her complaints about the condition of her property. This is because the Council is not responsible for maintaining the property and communal areas so its actions did not cause her an injustice. Miss X’s landlord is a housing association and so she can complain to the Housing Ombudsman if she is unhappy with the condition of her property.

Manchester City Council (21 002 164)

Statement Closed after initial enquiries Private housing 14-Jul-2021

Summary: Mrs X complains about the Council’s response to her representative’s reports of housing disrepair and concerns raised about a change of landlord. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

Salford City Council (21 002 807)

Statement Closed after initial enquiries Private housing 12-Jul-2021

Summary: We will not investigate this complaint about repair issues in Mr X’s property. These issues began a number of years ago and there is no reason why Mr X could not have complained to us sooner.

Greater London Authority (21 002 202)

Statement Closed after initial enquiries Private housing 12-Jul-2021

Summary: We will not investigate this complaint about the fitting of faulty window glazing. This is because it is unlikely we would find fault and it is unlikely further investigation would lead to a different outcome.