Hastings Borough Council (21 004 553)

Statement Closed after initial enquiries Private housing 13-Sep-2021

Summary: Mr X complains about the Council’s handling of matters relating to an empty and dilapidated property in his area. We will not investigate the complaint because the Council is now taking appropriate action to address the problem and Mr X has not been caused injustice sufficient to warrant an investigation.

Surrey County Council (21 005 106)

Statement Closed after initial enquiries Private housing 10-Sep-2021

Summary: We will not investigate this complaint alleging the Council promised to pay the complainant’s tenant’s rent as we are unlikely to find fault.

Amber Valley Borough Council (21 005 711)

Statement Closed after initial enquiries Private housing 10-Sep-2021

Summary: We will not investigate this complaint about the Council’s actions over a complaint of housing disrepair. There is insufficient evidence of fault which would warrant an investigation.

Royal Borough of Greenwich (20 000 530)

Statement Not upheld Private housing 08-Sep-2021

Summary: Mr X complained the Council failed to take action to investigate, or carry out an inspection, in response to his report about his landlord’s failure to undertake repairs at his home. The Ombudsman has not found fault by the Council.

Birmingham City Council (21 006 111)

Statement Closed after initial enquiries Private housing 06-Sep-2021

Summary: Mr X complains that the Council is not doing enough to prevent his tenant’s homelessness following him starting the eviction process. Mr X also complains that his tenant has been paying him a rental amount below the Local Housing Allowance rate. We will not investigate this complaint as we do not have consent from the tenant for Mr X to act as their representative and because the Council is not responsible for the rental rate set in this tenancy agreement.

City of Bradford Metropolitan District Council (20 007 666)

Statement Not upheld Private housing 02-Sep-2021

Summary: Mr X complained about the actions of the Council relating to its Private Sector Lettings Scheme. He says it did not tell him he would be responsible for carrying out work identified by the Council if he decided he did not wish to participate in the scheme. Mr X also complains the Council did not properly consider his personal circumstances before issuing an Improvement Notice. Mr X says the Council’s actions caused him avoidable distress. We found no fault by the Council and have concluded our investigation.

Scarborough Borough Council (20 006 983)

Statement Upheld Private housing 01-Sep-2021

Summary: Mr B complained the Council failed to take enforcement action against his landlord over disrepair issues at a privately rented property. Mr B said this caused him stress and impacted his mental health. We found fault with the Council’s complaint response. This fault caused Mr B injustice. The Council will make a financial payment to Mr B to remedy this injustice. It will also make service improvements.

London Borough of Hammersmith & Fulham (21 001 848)

Statement Closed after initial enquiries Private housing 20-Aug-2021

Summary: We will not investigate Mr X’s complaint the Council broke a property lease and has caused him financial loss. Mr X has a legal remedy at court which it is reasonable for him to use.

Tendring District Council (21 004 845)

Statement Closed after initial enquiries Private housing 18-Aug-2021

Summary: We will not investigate this complaint about advice the Council gave to Mr X when he was selling his house. This is because there is no evidence of fault in the advice the Council gave about his obligations towards his tenant.

London Borough of Waltham Forest (20 009 004)

Statement Upheld Private housing 17-Aug-2021

Summary: Mr X complained about the actions of the Council and its contractors when they investigated allegations of harassment made by his partner’s tenant. He is also dissatisfied with the way the Council investigated his complaints. We found the Council was at fault and this caused injustice to Mr X. The Council has agreed to provide a suitable remedy.