Archive has 73 results
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London Borough of Harrow (21 001 439)
Statement Closed after initial enquiries Private housing 28-Oct-2021
Summary: We will not investigate this complaint about renovation grant funded work in 2008/9 and the current disrepair in the complainant’s home. This is because we could not achieve the outcome she is seeking.
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Thanet District Council (21 008 377)
Statement Closed after initial enquiries Private housing 26-Oct-2021
Summary: We will not investigate this complaint about harassment arising from private sector housing notices served on a landlord. Some of the complaint relates to matters which Mr X was aware of more than 12 months before complaining to us and we will not exercise our discretion to consider them now. The notices which were served more recently carry a right of appeal to the First Tier Tribunal and it was reasonable for him to use this remedy.
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Wigan Metropolitan Borough Council (20 014 544)
Statement Upheld Private housing 20-Oct-2021
Summary: there was fault in the way the Council responded to Mr X’s reports about a mice infestation and overgrown vegetation in his next door neighbour’s property. Mr X suffered some nuisance and inconvenience as a result. We have made recommendations for a suitable remedy.
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Lincoln City Council (21 007 435)
Statement Closed after initial enquiries Private housing 06-Oct-2021
Summary: We will not investigate this complaint about a dispute over an agreement between the Council and a private landlord. It is reasonable for the Mrs X to seek a remedy in the courts if she believes the Council has breached the agreement.
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Bristol City Council (21 002 001)
Statement Not upheld Private housing 05-Oct-2021
Summary: Mrs T complains the Council has not properly dealt with her landlord and taken action to prevent her being without electricity for three weeks. She says this caused her distress and took up her time to resolve. We do not find fault in the actions of the Council, it has worked to resolve issues and considered all the information provided to it to make a decision not to prosecute the Landlord. We cannot question a decision properly made.
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Statement Closed after initial enquiries Private housing 04-Oct-2021
Summary: We cannot investigate this complaint about a dispute over leasehold service charges and provision. These matters fall within the remit of the Housing Ombudsman Service and are outside our jurisdiction.
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Liverpool City Council (21 007 103)
Statement Closed after initial enquiries Private housing 04-Oct-2021
Summary: We will not investigate Miss X’s complaint about the Council’s failure to respond sufficiently to private housing disrepair. This is because there is insufficient evidence of fault which would warrant an investigation.
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Slough Borough Council (21 005 444)
Statement Closed after initial enquiries Private housing 22-Sep-2021
Summary: We will not investigate this complaint about the support provided to the complainant who used the Council’s rent deposit scheme. This is because there is insufficient evidence of fault by the Council.
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London Borough of Haringey (20 013 462)
Statement Upheld Private housing 16-Sep-2021
Summary: Miss X complained the Council failed to provide her with timely and suitable support after her landlord illegally evicted her. There was no fault in how the council helped Miss X with her complaint of illegal eviction. There was fault with how the Council encouraged Miss X to withdraw her application when considering her homelessness, however this did not cause Miss X a significant injustice. The Council agreed to issue reminders to its housing officers to prevent similar fault in future.
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Statement Closed after initial enquiries Private housing 15-Sep-2021
Summary: We will not investigate this complaint about housing standards enforcement action taken by the Council against Mr X. This is because Mr X had a right of appeal to a Residential Property Tribunal which we would reasonably expected him to have used.