Archive has 73 results
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Bolton Metropolitan Borough Council (20 012 432)
Statement Closed after initial enquiries Private housing 29-Nov-2021
Summary: Ms X complains about the Council’s actions in placing land charges on properties she owns. We will not investigate the complaint because these matters relate to notices served on her as a private landlord against which she had appeal rights to the Magistrates Court.
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Nottingham City Council (21 010 060)
Statement Closed after initial enquiries Private housing 26-Nov-2021
Summary: We will not investigate this complaint about how the Council responded to Mr X when he was evicted from his property. This is because Mr X has not been caused an injustice as a result of any fault by the Council.
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London Borough of Croydon (21 009 793)
Statement Closed after initial enquiries Private housing 25-Nov-2021
Summary: We will not investigate this complaint that the Council failed to act in a timely manner when the complainant requested it made rent payments into a different bank account and about the way it dealt with his complaint. This is because he has not suffered significant enough injustice to justify investigating his complaint.
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Tameside Metropolitan Borough Council (21 004 307)
Statement Upheld Private housing 23-Nov-2021
Summary: Ms X alleges defective repair works commissioned by the Council led to damp and mould problems in her home. The Ombudsman could not conclude the works caused the damp and mould problems in Ms X’s home. However, there were defects in the repair works which required remedial action by the Council. The Council agreed a financial remedy to reflect the time and trouble Ms X was put to in pursuit of the matter.
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London Borough of Haringey (20 012 749)
Statement Upheld Private housing 16-Nov-2021
Summary: Miss B complains the Council did not deal properly with a disrepair problem. The Council is at fault because it delayed taking action to resolve Miss B’s problems and did not take account of two complaint letters. Miss B lived without a working boiler for over a year. The Council has agreed to pay Miss B £500 for avoidable distress and review how it handles communications.
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Breckland District Council (21 007 632)
Statement Closed after initial enquiries Private housing 11-Nov-2021
Summary: We will not investigate this complaint that that a council officer tarnished the complainant’s character. This is because there is insufficient evidence of fault by the Council.
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Sedgemoor District Council (21 008 964)
Statement Closed after initial enquiries Private housing 09-Nov-2021
Summary: We will not investigate this complaint about how the Council dealt with repair issues in her private rented property. This is because there is no evidence the Council’s actions caused her an injustice.
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Statement Closed after initial enquiries Private housing 09-Nov-2021
Summary: We will not investigate this complaint about the Council’s actions in relation to private rented properties owned by Mr X. This is because this is a late complaint and there is no reason why Mr X could not have complained sooner.
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Nottingham City Council (20 008 860)
Statement Upheld Private housing 04-Nov-2021
Summary: The Council’s failure to act following a Housing Health and Safety Rating System assessment in December 2019 was fault. As a result, the Council delayed taking action against Ms X’s landlord by 14 months. The Council has agreed to apologise, pay Ms X £2600, and act to improve its services.
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Stratford-on-Avon District Council (20 012 032)
Statement Upheld Private housing 02-Nov-2021
Summary: The Council was at fault for the way it handled Mr X’s concerns about the condition of his property. Mr X spent a considerable amount of time pursuing this with the Council and has been living in a property with repair issues. The Council has agreed to the actions at the end of this statement to remedy the injustice caused.