Bournemouth, Christchurch and Poole Council (21 008 575)

Statement Upheld Private housing 31-Mar-2022

Summary: Mr X complains about disrepair in his property. He says he has issues with damp, mould, and mites. Mr X says the landlord has not resolved the disrepair in the property and the Council has taken no enforcement action against the landlord. He also complains the Council sent him incorrect council tax bills. We find no fault with the action taken by the Council to deal with the disrepair issues in Mr X’s property. We find fault with the Council for the incorrect council tax bills. However, the Council has already appropriately remedied this.

London Borough of Barnet (21 017 160)

Statement Closed after initial enquiries Private housing 22-Mar-2022

Summary: We will not investigate this complaint that the Council has failed to take action to resolve problems caused by a blocked gutter on the property next door to the complainant. That is because there is not enough evidence of fault by the Council to justify investigating.

West Northamptonshire Council (21 007 070)

Statement Upheld Private housing 22-Mar-2022

Summary: Mr X complained about the Council’s failure to take effective action to deal with nuisance caused by a derelict residential property next to his home. The Council delayed in producing an options appraisal after it inspected the property in November 2020 and it failed to keep Mr X informed of its plans. These faults had an adverse impact on Mr X for which the Council has agreed to provide a suitable remedy.

London Borough of Lewisham (21 017 503)

Statement Closed after initial enquiries Private housing 18-Mar-2022

Summary: We will not investigate this complaint about the Council’s failure to take action over Ms X’s claims of harassment from her landlord. There is insufficient evidence of fault which would warrant an investigation.

Adur District Council (21 018 097)

Statement Closed after initial enquiries Private housing 15-Mar-2022

Summary: We will not investigate Ms B’s complaint about an Improvement Notice. This is because it was reasonable for Ms B to use her right of appeal to the tribunal. An investigation solely into Ms B’s complaint about officer conduct is not justified.

Eastbourne Borough Council (21 016 148)

Statement Closed after initial enquiries Private housing 15-Mar-2022

Summary: Mr X complains about the Council’s failure to respond to his reports of legal action taken against him by his private landlord. We will not investigate the complaint because, while there has been some delay by the Council in responding to him, he has the opportunity to provide the Council with further information so it can address his concerns and we would reasonably expect him to do so.

Cheshire East Council (21 010 096)

Statement Closed after initial enquiries Private housing 28-Feb-2022

Summary: We will not investigate Ms X’s complaint about the Council’s failure to take enforcement action in relation to an empty and neglected property next door to her own. This is because the Council is satisfied the sale of the property is progressing and an investigation is unlikely to achieve any useful outcome for Ms X.

Rugby Borough Council (20 011 352)

Statement Upheld Private housing 21-Feb-2022

Summary: Miss X complains about the Council’s actions in relation to housing disrepair issues she reported. She says the Council took no action against her landlord to resolve the disrepair. She also complains about comments made by a Council officer who referred to her as a serial complainant. We find some fault with the Council’s actions. We have made recommendations.

Hastings Borough Council (21 012 792)

Statement Closed after initial enquiries Private housing 08-Feb-2022

Summary: We will not exercise discretion to investigate this complaint about the licensing of private rented housing and enforcement notices served on the freeholder and Mr X who is a leaseholder in the same building. This was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We will not investigate the Council’s decision to apply its Unreasonable & Unreasonably Persistent Complainants Policy. There is insufficient evidence of fault which would warrant an investigation.

Eastleigh Borough Council (21 013 274)

Statement Closed after initial enquiries Private housing 07-Feb-2022

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s tenants when he evicted them. This is because there is no evidence of fault by the Council.