Hampshire County Council (21 008 598)

Statement Not upheld Allocations 17-Feb-2022

Summary: Ms X complained the Council failed to properly assess her need for care or meet her needs. Ms X also complained the Council delayed referring her homelessness application to other local authorities. The Council was not at fault regarding referring her homelessness application to other authorities. It was at fault for reducing Ms X’s care package without reviewing her care plan and delay in allocating her a social worker. This caused Ms X avoidable distress. The Council will apologise and remind its staff they must carry out a review before reducing someone’s care package.

Sheffield City Council (21 014 807)

Statement Closed after initial enquiries Allocations 17-Feb-2022

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application priority. There is insufficient evidence of fault which would warrant an investigation.

East Lindsey District Council (21 014 280)

Statement Closed after initial enquiries Allocations 17-Feb-2022

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because the problem has been resolved.

East Devon District Council (21 014 705)

Statement Closed after initial enquiries Allocations 16-Feb-2022

Summary: We will not investigate this complaint about the complainant’s banding on the housing register. This is because the Council has moved the complainant’s application into a higher band.

Royal Borough of Greenwich (21 005 006)

Statement Upheld Allocations 14-Feb-2022

Summary: The Council is not at fault for making Mrs X direct offers of accommodation. The Council is at fault for failing to treat Mrs X’s application in line with its allocations scheme and for referring her to the wrong Ombudsman. However, these faults did not cause Mrs X significant injustice.

London Borough of Barnet (21 013 506)

Statement Closed after initial enquiries Allocations 14-Feb-2022

Summary: We will not investigate this complaint that the complainant is living in unsuitable accommodation. This is because there is insufficient evidence of injustice and because part of the complaint is late.

Birmingham City Council (20 010 367)

Statement Upheld Allocations 11-Feb-2022

Summary: The Council delayed processing a change to Mr and Mrs B’s housing circumstances which meant they were unable to bid on properties of the size they needed. The Council also delayed dealing with their complaints about this. There was no fault in the way the Council decided which housing priority band to award to Mr and Mrs B, and there is no evidence of fault in the way it has allocated properties. However, information the Council publishes on its website about properties it has recently let is not always accurate. The Council has agreed to take action to ensure the information is always accurate, and to apologise and make a payment to Mr and Mrs B.

West Suffolk Council (21 014 858)

Statement Closed after initial enquiries Allocations 10-Feb-2022

Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.

Birmingham City Council (21 014 889)

Statement Closed after initial enquiries Allocations 08-Feb-2022

Summary: We will not investigate this complaint about the Council’s refusal to increase Miss X’s housing list priority following threats by her neighbour. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Hammersmith & Fulham (21 004 560)

Statement Not upheld Allocations 07-Feb-2022

Summary: Ms X complains the Council has offered properties to applicants with lower priority than her. We do not find fault with the Council’s actions.