Exeter City Council (21 011 483)

Statement Not upheld Allocations 02-Mar-2022

Summary: Mrs B complains that the Council incorrectly removed her from its housing list, which meant she missed out on properties she would otherwise have secured had it not been for the Council’s mistake. We have discontinued our investigation. It is unlikely we could add anything to what the Council has already said, as it has already accepted its mistake and offered a suitable remedy.

Norwich City Council (21 000 568)

Statement Upheld Allocations 02-Mar-2022

Summary: Ms X complained that the Council failed to act on further requests she made for homelessness assistance. We found its failure to respond to her emails was fault. However we cannot say if the Council would have decided there were new facts since it made the previous homelessness decision which would have required it to take a new application. The injustice to Ms X is therefore limited to frustration and uncertainty about the outcome. We did not find fault in the way the Council assessed Ms X’s priority on the Housing Register. The Council has satisfactorily addressed Ms X’s concern that staff may have had unauthorised access to her records and dealt with her request for a reasonable adjustment.

Broadland District Council (21 015 112)

Statement Closed after initial enquiries Allocations 01-Mar-2022

Summary: We will not investigate this complaint about the Council’s assessment of Ms X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Tewkesbury Borough Council (20 005 979)

Statement Not upheld Allocations 01-Mar-2022

Summary: Ms B complained about the way the Council considered her housing situation and requests for increased priority on the housing register. She considered the Council had not properly considered all the family circumstances and as a result they had been living in an unsuitable property. There was no fault by the Council.

Nottingham City Council (21 009 835)

Statement Not upheld Allocations 01-Mar-2022

Summary: The Ombudsman found no fault on Mr D’s complaint against the Council about how it dealt with his application to join its housing register. Had he provided correct information on his application, the Council would have refused it, instead of allowing him on the register and none of the events about which he now complains, would have happened.

Blaby District Council (21 015 303)

Statement Closed after initial enquiries Allocations 28-Feb-2022

Summary: We will not investigate this complaint that the Council ignored the complainant’s reports of racial harassment and failed to tell her to contact the police or her landlord. This is because there is insufficient evidence of fault by the Council.

London Borough of Hillingdon (21 015 532)

Statement Closed after initial enquiries Allocations 28-Feb-2022

Summary: We will not investigate this complaint about the Council’s assessment of Mr and Mrs X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

Royal Borough of Greenwich (21 004 362)

Statement Upheld Allocations 24-Feb-2022

Summary: Mr X complained about the way the Council dealt with his homelessness applications and discharged it duties. The Council’s delays and failures to properly advise Mr X amount to fault. This fault has caused Mr X an injustice.

Birmingham City Council (21 004 379)

Statement Upheld Allocations 24-Feb-2022

Summary: The Council delayed assessing Mr X’s application to join the housing register. But there was no fault in the way it decided Mr X did not qualify to join the register, or its decision that he did qualify after he provided new information. The Council has agreed to make a payment to Mr X, backdate his registration date and provide an update on the action it is taking to reduce delays.

Milton Keynes Council (21 015 208)

Statement Closed after initial enquiries Allocations 23-Feb-2022

Summary: We will not investigate this complaint about the Council not offering Mr X different housing. There is no fault in the Council’s current approach. Mr X’s complaint about the Council offering him his current home is late and he could have taken court action on that.