St Helens Metropolitan Borough Council (21 017 336)

Statement Closed after initial enquiries Trees 10-Mar-2022

Summary: We will not investigate this complaint about how the Council dealt with an application to carry out works to protected trees. This is because we are unlikely to find fault by the Council. The complainant has not been caused significant injustice because the Council failed to publish his comments in response to the application on its website.

Bromsgrove District Council (21 006 098)

Statement Upheld Licensing 10-Mar-2022

Summary: Mr X complains about the Council’s handling of his complaints about noise nuisance, antisocial behaviour, and breach of licence conditions regarding a pub near his property. We find fault with the Council for not properly considering Mr X’s complaints about antisocial behaviour. We do not find fault with the Council’s actions in relation to Mr X’s complaints about noise nuisance and breach of licence conditions. We have made recommendations.

Royal Borough of Greenwich (21 015 986)

Statement Closed after initial enquiries Trees 10-Mar-2022

Summary: We cannot investigate this complaint about the Council’s maintenance of trees on one of its social housing estates. We have no jurisdiction to investigate the management of housing by social housing landlords.

London Borough of Bexley (21 015 994)

Statement Closed after initial enquiries Licensing 10-Mar-2022

Summary: We will not investigate this complaint about the Council’s handling of matters relating to the use of premises close to Ms X’s home. This is because the premises are not currently in use and an investigation would serve no useful purpose at this stage.

Blackburn with Darwen Council (21 016 730)

Statement Closed after initial enquiries Noise 09-Mar-2022

Summary: We will not investigate this complaint about the actions of a social housing landlord in a dispute between Mr X and his neighbour who is a tenant. We cannot investigate the actions of social housing landlords in the management of their estates. There is insufficient evidence of fault in the Council’s response to his complaints about noise nuisance and its investigations are ongoing.

London Borough of Redbridge (21 002 946)

Statement Upheld Noise 09-Mar-2022

Summary: Mr X complains about the Council’s handling of concerns about anti-social behaviour and noise nuisance from a care home. We find fault with the Council for not taking all reasonable steps to investigate Mr X’s reports of alleged noise nuisance. We have made recommendations to remedy the injustice caused to Mr X.

Hinckley & Bosworth Borough Council (21 003 477)

Statement Upheld Antisocial behaviour 09-Mar-2022

Summary: Mr B says the Council does not support him despite being the victim of bullying and harassment by neighbours, instead it encourages complaints of anti-social behaviour about his household and does not deal with complaints his household makes. The Council is correct to investigate concerns it receives, regardless of the amount. It has not taken any unwarranted action against Mr & Mrs B. The Council failed to deal with concerns Mr & Mrs B raised, for which it has apologised, we recommend no further action. There was delay in its complaint investigation, but that was by agreement with Mr B. It was in communication with him throughout.

Great Yarmouth Borough Council (21 016 325)

Statement Closed after initial enquiries Licensing 09-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to issue Ms X a fine for not having a selective licence for her rental property. That is because there is insufficient evidence of fault in how the Council made that decision to warrant further investigation.

Thanet District Council (21 011 344)

Statement Closed after initial enquiries Refuse and recycling 09-Mar-2022

Summary: We will not investigate this complaint about the Council’s garden waste collection service. This is because the complaint does not meet the tests in our Assessment Code about which complaints we investigate. The injustice to the complainant is not significant enough to warrant an investigation and the service has now improved. We could not therefore achieve anything more.

Stockport Metropolitan Borough Council (21 011 638)

Statement Upheld Refuse and recycling 09-Mar-2022

Summary: I have stopped investigating the complaint. The Council has agreed to reinstate Miss X’s weekly waste collections. This is a suitable remedy for the alleged injustice and further investigation will serve no useful purpose.