London Borough of Richmond upon Thames (21 018 175)

Statement Closed after initial enquiries Noise 29-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision not to investigate Mrs X’s complaint about dampness causing a statutory nuisance at her leasehold home. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Croydon (21 018 237)

Statement Closed after initial enquiries Refuse and recycling 29-Mar-2022

Summary: We will not investigate this complaint about the Council’s green waste collection service. This is because we cannot achieve the outcome the complainant wants by investigating his complaint.

Leicester City Council (20 010 069)

Statement Upheld Pollution 29-Mar-2022

Summary: Mr X complains the Council failed to properly investigate reports he made about noise and breaches of a construction method statement agreed by a contractor for a large development near to his home. We found there was fault by the Council that warrants a remedy to Mr X.

South Hams District Council (21 011 575)

Statement Not upheld Refuse and recycling 28-Mar-2022

Summary: Mr X complains that the Council failed to collect his waste on over 20 occasions between October 2020 and October 2021. We have discontinued our investigation into Mr X’s complaint as it raises the same issues as a previous test complaint and the focus should be on the Council addressing the issues with the waste collection service to improve its service for all residents.

Oxford City Council (21 017 790)

Statement Closed after initial enquiries Health and safety 28-Mar-2022

Summary: We will not investigate this complaint about the Council’s handling of matters relating to the operation of a golf centre. This is because an investigation is unlikely to find evidence of fault by the Council or lead to a different outcome.

North Tyneside Metropolitan Borough Council (21 018 030)

Statement Closed after initial enquiries Drainage 28-Mar-2022

Summary: We will not exercise discretion to investigate this complaint about water run-off from a housing development. It was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

Portsmouth City Council (21 009 904)

Statement Closed after initial enquiries Refuse and recycling 27-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision not to relocate a dog bin. This is because there is insufficient evidence of fault by the Council.

West Lindsey District Council (21 007 140)

Statement Upheld Antisocial behaviour 27-Mar-2022

Summary: There is evidence of fault by the Council. The Community Protection Notice served on a neighbour due to anti-social behaviour was not worded in a way that it was enforceable. In addition, when the Council got legal advice on the notice, it did not review or revise it to ensure that it was relevant to the anti-social behaviour complained about. The Council’s apology and revision of procedures on wording and reviewing notices remedies the injustice caused.

Thurrock Council (21 010 035)

Statement Upheld Refuse and recycling 27-Mar-2022

Summary: Mr S complains the Council repeatedly failed to provide his agreed assisted bin collections for over a year. We find the Council’s failure to make regular waste collections amount to fault, which has caused Mr S frustration and inconvenience. We have asked the Council to take action to improve its service and provided a remedy to Mr S.

London Borough of Southwark (21 000 039)

Statement Upheld Noise 27-Mar-2022

Summary: Ms H complained the Council did not take enforcement action about a breach of planning conditions and a noise nuisance. It also delayed responding to her. The Ombudsman upholds the complaint, because of some fault in the Council’s communications with Ms H. The Council has agreed to apologise.