Birmingham City Council (21 007 964)

Statement Upheld Refuse and recycling 01-Mar-2022

Summary: Mrs X complained that although she should receive assisted collections, the Council has repeatedly failed to return her bin to the side of her property when empty. The Council’s repeated failings in the assisted collection service it provided to Mrs X amount to fault. This fault has caused Mrs X an injustice.

Swindon Borough Council (21 014 276)

Statement Closed after initial enquiries Pollution 01-Mar-2022

Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of noise and toxic fumes coming from a neighbouring property. This is because we are unlikely to find evidence of fault by the Council.

Broxbourne Borough Council (21 015 156)

Statement Closed after initial enquiries Refuse and recycling 28-Feb-2022

Summary: We will not investigate this complaint that the Council uses boxes for the waste recycling service. This is because there is insufficient evidence of fault by the Council.

North Hertfordshire District Council (21 004 107)

Statement Upheld Noise 28-Feb-2022

Summary: Mr X complained the Council failed to take action to address noise nuisance caused by two local businesses. The Council was at fault. It delayed taking enforcement action and failed to keep Mr X updated. The Council has agreed to apologise to Mr X and make a payment to acknowledge the time and trouble and frustration he has been put to.

Bath and North East Somerset Council (21 000 318)

Statement Upheld Antisocial behaviour 28-Feb-2022

Summary: Mr X complained the Council was wrong to allow moorings on the river near him, resulting in damage to the river bank, noise and anti-social behaviour. We find no fault by the Council on its decision making. The Council previously accepted fault and provided a suitable remedy for a complaint of lost records. We are satisfied with this action and make no further recommendation.

Norwich City Council (21 015 591)

Statement Closed after initial enquiries Trees 25-Feb-2022

Summary: We will not investigate Ms X’s complaint about the Council’s decision not to do works to some trees near her care home. There is not enough evidence of fault in the process the Council followed to reach its decision to warrant us investigating.

Birmingham City Council (21 015 865)

Statement Closed after initial enquiries Trees 25-Feb-2022

Summary: We will not investigate Mrs X’s complaint about a gap in her boundary with Council land and how if dealt with her complaint about it. The core boundary matter does not cause such a significant personal injustice to Mrs X to warrant us investigating. We will not investigate the Council’s internal complaints processes as we are not pursuing the core matter giving rise to the complaint.

Norfolk County Council (21 015 905)

Statement Closed after initial enquiries Drainage 25-Feb-2022

Summary: We will not investigate this complaint about a delay in carrying out recommendations from a flood investigation report. The Council has now sent the recommended advice. Therefore, further investigation would not lead to a different outcome.

City of York Council (21 010 595)

Statement Not upheld Licensing 25-Feb-2022

Summary: The Ombudsman exercised discretion not to investigate Mr D’s complaint about the Council failing to follow the correct procedure when it approved a minor variation application sent by a neighbouring business. This is because he could have appealed a later review hearing which considered his evidence and concerns about the application. In addition, we could not achieve any worthwhile achievable outcome by investigating further.

West Lancashire Borough Council (21 015 634)

Statement Closed after initial enquiries Antisocial behaviour 24-Feb-2022

Summary: We will not investigate this complaint about failure to deal with noise nuisance from a neighbouring Council property. We cannot investigate complaints about the actions of social housing landlords.