Archive has 334 results
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Royal Borough of Kensington & Chelsea (21 008 300)
Statement Closed after initial enquiries Refuse and recycling 05-Jan-2022
Summary: We will not investigate this complaint about missed waste collections because there is insufficient evidence of fault by the Council. In addition, we could not achieve the outcome the complainant would like.
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Royal Borough of Windsor and Maidenhead Council (21 011 879)
Statement Closed after initial enquiries Refuse and recycling 05-Jan-2022
Summary: We will not investigate this complaint about a Fixed Penalty Notice for fly-tipping. This is because there is insufficient evidence of fault by the Council and because the complainant could have raised a defence in court.
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London Borough of Newham (21 000 979)
Statement Upheld Refuse and recycling 04-Jan-2022
Summary: Miss X complained the Council delayed processing her claim to its insurers about damage to the front wall of her home. Miss X lodged her complaint in April 2019 but the Council’s insurers took until August 2021 to provide payment. The Ombudsman found fault through the Council’s delay. The Council agreed to the Ombudsman’s recommendation to apologise to Miss X and pay her £200. The Council also agreed to consider production of a guidance note or procedure for managing insurance claims.
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West Northamptonshire Council (21 011 718)
Statement Closed after initial enquiries Refuse and recycling 23-Dec-2021
Summary: We will not investigate this complaint about the Council putting sheet glass in the skip for metal or a complaint about kerbside collections for textiles. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice. In addition, we cannot investigate crime.
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Manchester City Council (20 014 190)
Statement Upheld Refuse and recycling 22-Dec-2021
Summary: Mr X complains the Council failed to provide a waste collection service that removes all rubbish and ensures fly-tipping does not occur near his property. He also complains about the location of a household communal waste collection point. He says this has caused him distress and prevented him from enjoying his property. The Ombudsman has decided to uphold Mr X’s complaint that there was not sufficient sweeping around the communal bins. This caused Mr X frustration and distress. To remedy this, the Council has agreed to apologise to Mr X and carry out a period of monitoring of its sweeping service.
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London Borough of Merton (21 012 453)
Statement Closed after initial enquiries Refuse and recycling 22-Dec-2021
Summary: We will not investigate this complaint about the Council’s food waste collection service. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The matter complained about did not cause the complainant a significant personal injustice and it is unlikely we could add anything to the Council’s response.
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Somerset West and Taunton Council (21 012 671)
Statement Closed after initial enquiries Refuse and recycling 21-Dec-2021
Summary: We will not investigate Mr X’s complaint about material dumped by the Council during the refurbishment of a nearby house in 2000. The complaint is late and there are no good reasons to investigate it now. There is not enough evidence of a significant personal injustice to Mr X to warrant us investigating, and there is no different outcome we could now achieve.
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Statement Closed after initial enquiries Refuse and recycling 21-Dec-2021
Summary: We will not investigate this complaint about garden waste collections because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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London Borough of Tower Hamlets (21 003 639)
Statement Not upheld Refuse and recycling 20-Dec-2021
Summary: Mr B says the Council failed to empty an Underground Refuse System (URS) at his property, which caused build up of waste on the street. This happened on several occasions. Mr B worries about the environmental impact of that. It was not through Council fault that it could not empty the URS. The Council met its legal duty to collect household waste, by regularly collecting the waste from the street. The Council has apologised for the disruption to normal service and is increasing its fleet of specialist URS vehicles to prevent future problems. The Council has taken sufficient action in response to the problem.
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Copeland Borough Council (21 002 913)
Statement Not upheld Refuse and recycling 17-Dec-2021
Summary: Mr B complains the Council have not provided a refuse collection service properly. The Council is not at fault.