Bournemouth, Christchurch and Poole Council (21 012 090)

Statement Closed after initial enquiries Other 14-Dec-2021

Summary: We will not investigate this complaint about the Council’s alleged failure to do enough to tackle various environmental issues. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is unlikely we could add anything to the response the complainant has already received.

Fylde Borough Council (21 000 468)

Statement Upheld Other 13-Dec-2021

Summary: Mrs X complains the Council has failed to take effective action against the owner of dangerous dogs. The Council is at fault because it delayed considering issuing a community protection warning. The Council is not at fault regarding its consideration of further enforcement. The Council has agreed to apologise to Mrs X, pay her £200 and issue guidance to staff.

Luton Borough Council (21 013 651)

Statement Closed after initial enquiries Other 10-Dec-2021

Summary: We will not exercise discretion to investigate this complaint about damage caused to Mrs X’s car caused by Council staff cutting grass that hit debris that smashed her car window. This is because it is reasonable to expect Mrs X to take her claim for damages to court.

Dudley Metropolitan Borough Council (21 013 242)

Statement Closed after initial enquiries Other 09-Dec-2021

Summary: We will not investigate this complaint that the Council is unreasonably refusing to consider banning dogs from the streets in its area. This is because there is no sign of fault by the Council regarding this matter and we cannot achieve the outcome wanted by the person who complained.

Woking Borough Council (21 013 443)

Statement Closed after initial enquiries Other 09-Dec-2021

Summary: We will not exercise discretion to investigate this complaint about damage caused to the complainant’s fence by vegetation. This is because it is reasonable to expect the complainant to go to court to determine any liability owed by the Council.

London Borough of Lambeth (20 013 111)

Statement Upheld Other 08-Dec-2021

Summary: Mr X complained the Council failed to take proper action in response to complaints about the impact of work at a redevelopment site close to his home. The Ombudsman has found fault by the Council, causing injustice to Mr X. The Council has agreed to remedy this by apologising and making a payment to reflect the distress caused.

Southampton City Council (21 011 430)

Statement Closed after initial enquiries Other 08-Dec-2021

Summary: We will not investigate this complaint about the actions of the Council’s Environmental Enforcement Officer who issued the complainant with a Fixed Penalty Notice for littering. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault by the Council or injustice to Mr X, and it is unlikely we could add anything to the Council’s response.

Allerdale Borough Council (21 001 271)

Statement Upheld Other 07-Dec-2021

Summary: Mr X complained about the way the Council handled his complaint about his neighbour feeding birds in his garden. There was fault in the Council’s record keeping, communication and complaint handling. The Council agreed to apologise and pay Mr X £100 to recognise the frustration and uncertainty caused.

Sefton Metropolitan Borough Council (21 010 432)

Statement Closed after initial enquiries Other 02-Dec-2021

Summary: We will not investigate this complaint about the Council’s actions on internal disputes between members of a group of volunteer gardeners for local parks and gardens. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find fault in the Council’s action. And further investigation is unlikely to lead to a different outcome.

Newcastle-under-Lyme Borough Council (21 009 669)

Statement Closed after initial enquiries Other 02-Dec-2021

Summary: We will not investigate Mr X’s complaint about the contents of a food hygiene premises inspection report for his food premises, which he first became aware of in January 2019. The complaint lies outside our jurisdiction because it is late and I see no good grounds to exercise discretion to consider it now.