South Norfolk District Council (20 008 783)

Statement Upheld Other 16-Sep-2021

Summary: Mrs C complained about the Council’s private water supply testing service. Mrs C says she incurred additional costs and spent unnecessary time and trouble in trying to resolve the matter. We have found fault by the Council in its communication with Mrs C but consider the actions it has already taken of an apology and staff training provide a suitable remedy.

London Borough of Barking & Dagenham (21 006 016)

Statement Closed after initial enquiries Other 14-Sep-2021

Summary: We will not investigate Mr X’s complaint about the Council’s response to his reports of broken glass on the pavement. This is because the Council has now removed the glass and so we could not achieve anything more. We will not investigate the way the Council dealt with Mr X’s complaint as a standalone issue.

Wirral Metropolitan Borough Council (20 012 745)

Statement Not upheld Other 07-Sep-2021

Summary: Mr and Mrs C say the Council is at fault for failures, both in its planning and environmental health departments, concerning a pub next door to their house. They say the Council made errors when approving the planning application to install the pub’s new kitchen and has since failed to take action to prevent the pub making noise and odours. They say this has caused them injustice because the pub disturbs their enjoyment of their property. The Council was not at fault. It investigated Mr and Mrs C’s concerns and continues to do so.

North Northamptonshire Council (21 005 385)

Statement Closed after initial enquiries Other 07-Sep-2021

Summary: We will not investigate this complaint about the Council’s responses to questions raised by the complainant about an e-scooter trial. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find fault by the Council has caused the complainant injustice that warrants our involvement.

Middlesbrough Borough Council (20 011 701)

Statement Upheld Other 01-Sep-2021

Summary: Mr X complained about visits to his property from Council officers, the Council’s failure to deal with complaints about these visits and the designated point of contact who failed to respond or deal with his concerns. The Council was not at fault for visiting Mr X’s premises as it did so in response to concerns raised by members of the public. It failed to clearly explain the limits and boundaries of the designated point of contact and did not respond to one of Mr X’s complaints. It has agreed to apologise to Mr X for this

Nottingham City Council (20 010 534)

Statement Upheld Other 23-Aug-2021

Summary: Miss A says the Council delayed resolving a faulty alley gate lock. The Ombudsman has found some evidence of delay. He has upheld the complaint and completed the investigation because the Council agrees to pay Miss A redress.

North Northamptonshire Council (21 000 623)

Statement Closed after initial enquiries Other 19-Aug-2021

Summary: We will not investigate this complaint alleging Council Officers breached COVID-19 rules and the General Data Protection Regulations. This is because any injustice is not significant enough to justify our involvement. And the Information Commissioner’s Office is the suitable body to consider complaints about data protection.

Nottinghamshire County Council (21 002 557)

Statement Closed after initial enquiries Other 16-Aug-2021

Summary: We will not investigate this complaint about the Council’s adoption of its Mineral Plan because there is no evidence of fault in the Council’s decision-making process. And we cannot consider the decision of the Planning Inspectorate.

Mid Suffolk District Council (21 004 262)

Statement Closed after initial enquiries Other 13-Aug-2021

Summary: We will not investigate this complaint about the behaviour of an officer who dealt with a neighbour nuisance complaint. This is because we could not add to the previous investigation by the Council.

Cannock Chase District Council (21 001 898)

Statement Closed after initial enquiries Other 02-Aug-2021

Summary: We will not investigate this complaint as there is no evidence of fault in the way the Council has considered Mr X’s complaint about nuisance from a floodlight on a nearby property.