London Borough of Hillingdon (21 001 752)

Statement Closed after initial enquiries Noise 30-Jun-2021

Summary: Mr X complained about the Council serving an abatement notice on him without reasonable warning or discussion. We should not exercise discretion to investigate this complaint. This is because it was reasonable for Mr X to appeal the notice to the Magistrates Court which is the proper body to consider appeals.

Huntingdonshire District Council (19 021 122)

Statement Not upheld Noise 25-Jun-2021

Summary: The Ombudsman found no fault on Mr D’s complaint against the Council about its investigation of his noise nuisance reports against his upstairs neighbour. It properly considered the evidence before deciding there was no statutory nuisance. It contacted the neighbour, installed noise monitoring equipment, considered the results, and considered Mr D’s diary logs. It also investigated his claim of poor insulation between the properties.

London Borough of Bromley (21 000 670)

Statement Closed after initial enquiries Noise 22-Jun-2021

Summary: We will not investigate Mr X’s complaint the Council failed to take appropriate action in response to his reports of noise nuisance. This is because part of the complaint is late and there is not enough evidence of fault by the Council.

Bristol City Council (20 004 874)

Statement Upheld Noise 15-Jun-2021

Summary: There was fault in the Council’s communication when responding to complaints about late night noise and arranging the installation of a noise monitor and the use of a Noise App. The Council also failed to respond to an official complaint within its timescales, for which it has apologised. The pub complained about has now closed so no further monitoring or financial remedy is appropriate in this case.

London Borough of Lambeth (20 005 845)

Statement Upheld Noise 15-Jun-2021

Summary: Mr X complains the Council has not dealt with a noise complaint properly. The Council is at fault because it did not respond to a noise complaint in the right time and did not investigate noise suppression measures. The Council has agreed to assess noise suppression measures.

London Borough of Bexley (20 009 741)

Statement Upheld Noise 14-Jun-2021

Summary: Ms X complains the Council did not properly investigate her noise nuisance concerns. She also complains about the Council’s complaint handling. We find no fault with the Council’s investigation into Ms X noise nuisance concerns. We find fault with the Council’s complaint handling. The Council has agreed to apologise.

Oldham Metropolitan Borough Council (20 001 617)

Statement Upheld Noise 04-Jun-2021

Summary: Mrs X complained the Council did not take adequate steps to prevent noise from a shared living unit near where she lives. We found fault by the Council resulting in avoidable distress and anxiety to Mrs X. The Council has agreed to make a payment to Mrs X and arrange further consultation to identify ways to reduce the impact to her.

Brighton & Hove City Council (20 007 131)

Statement Upheld Noise 25-May-2021

Summary: Mr B complained the Council failed to investigate noise and fumes emitted from a neighbouring property during building works. Mr B said the noise and fumes caused him and his partner to become physically and mentally unwell. The Council was at fault for failing to investigate Mr B’s potential statutory nuisance complaint. The Council has agreed to take action to remedy the injustice caused by its fault.

Leeds City Council (20 008 228)

Statement Upheld Noise 21-May-2021

Summary: Ms X complained the Council did not take action against her noisy neighbours. We have found the Council at fault not acting sooner. This caused Ms X avoidable distress. The Council has agreed actions to remedy Ms X’s injustice.

Birmingham City Council (20 010 642)

Statement Upheld Noise 18-May-2021

Summary: Miss X complained about the way the Council dealt with noise and anti-social behaviour complaints she made about her neighbours. There was fault by the Council that warranted a remedy.