Archive has 103 results
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Bournemouth, Christchurch and Poole Council (20 001 810)
Statement Upheld Noise 23-Jul-2021
Summary: There is no fault in a lack of notification or consultation about the construction of a new playground, because it was permitted development. We have discontinued our investigation of the resultant alleged noise nuisance, because this is a matter better addressed by the magistrates’ courts, and there is no evidence of fault in how the Council considered alleged anti-social behaviour. But there was fault in the Council’s complaint handling, for which it has agreed to formally apologise.
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Bournemouth, Christchurch and Poole Council (20 001 806)
Statement Upheld Noise 21-Jul-2021
Summary: There is no evidence of fault in a lack of notification or consultation about the construction of a new playground, because it was permitted development. We have discontinued our investigation of the resultant alleged noise nuisance, because this is a matter better addressed by the magistrates’ courts, and there is no evidence of fault in how the Council considered alleged anti-social behaviour. But there was fault in the Council’s complaint handling, for which it should formally apologise.
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London Borough of Enfield (20 002 422)
Statement Upheld Noise 21-Jul-2021
Summary: Mr Y complains about the Council’s handling of his complaint about noise from his neighbour. Mr Y says this caused stress and distress, and affected his ability to sleep and work. The Ombudsman finds the Council at fault. It failed to clearly communicate with Mr Y about what action it would or could take, or keep him updated. To remedy the injustice this caused Mr Y, the Council has agreed to apologise to Mr Y and make a payment to acknowledge the frustration and uncertainty this caused. The Council also agreed to review the way it communicates with complainants as well as how it communicates with other bodies involved in resolving reports of noise nuisances.
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Maidstone Borough Council (20 004 909)
Statement Not upheld Noise 16-Jul-2021
Summary: Mr X complains that the Council failed to properly investigate a noise complaint he made about his neighbour. He says it has impacted his and his wife’s wellbeing. The Ombudsman does not find fault with the Council.
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South Tyneside Metropolitan Borough Council (20 006 495)
Statement Not upheld Noise 16-Jul-2021
Summary: Mr X complains about the way the Council handled his noise complaint about a barking dog. He says it caused inconvenience, and the Council’s incompetence added to the anguish caused by the barking dog. The Ombudsman does not find the Council at fault.
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Statement Upheld Noise 16-Jul-2021
Summary: Ms X complained the Council failed to properly investigate her concerns about noise and anti-social behaviour by her neighbours. She also said the Council’s officer communicated with her inappropriately. There was not enough evidence the Council properly considered Ms X’s evening noise complaint and there were delays in its complaints handling. This caused Ms X some limited distress and time and trouble. There was no fault on the other matters complained about. The Council accepted our recommendation of an apology and a financial remedy for Ms X.
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West Berkshire Council (20 008 478)
Statement Closed after initial enquiries Noise 15-Jul-2021
Summary: Miss X complained about the Council’s failure to take sufficient action over her complaint about noise nuisance from her neighbours. We will not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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Gateshead Metropolitan Borough Council (20 012 259)
Statement Closed after initial enquiries Noise 15-Jul-2021
Summary: Mr B has complained about the Council issuing him an abatement notice relating to a noise complaint. He has since appealed the notice and his case will be heard at a magistrates court. We have discontinued our investigation as we have no jurisdiction to investigate a complaint where the complainant has exercised their right of appeal.
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Royal Borough of Kensington & Chelsea (21 002 825)
Statement Closed after initial enquiries Noise 13-Jul-2021
Summary: We cannot investigate this complaint about court proceedings between the complainant and the Council. The law says we cannot consider such matters.
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Birmingham City Council (20 008 213)
Statement Upheld Noise 13-Jul-2021
Summary: There is no fault in how the Council decided the noise from a Waste Transfer Facility was not a statutory nuisance. Its failure to require its contractor to adhere to permit conditions about hours of operation is fault. The Council has agreed to apologise, pay Mr and Mrs X £500 and require its contractor to work within permitted hours.