Arun District Council (21 009 231)

Statement Closed after initial enquiries Noise 11-Nov-2021

Summary: We will not investigate this complaint about the Council’s handling of reports of statutory nuisances and breaches of planning control at a site next to the complainant’s home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the way the Council responded.

Fenland District Council (21 008 388)

Statement Closed after initial enquiries Noise 10-Nov-2021

Summary: We will not investigate this complaint about how the Council dealt with the complainants reports of a noise nuisance and a business operating out of a property. This because these events happened too long ago, and I see no reason to exercise discretion now.

Luton Borough Council (21 001 111)

Statement Not upheld Noise 03-Nov-2021

Summary: There was no fault by the Council in a complaint that alleged it did not act to stop alleged noise nuisance from a telecommunications site.

London Borough of Waltham Forest (21 003 304)

Statement Upheld Noise 01-Nov-2021

Summary: Mrs X complained the Council delayed investigating her complaint about noise nuisance from her neighbours and did not act when it had enough evidence to do so. We found fault as the Council delayed starting an investigation which caused Mrs X frustration. The Council had already remedied this injustice by apologising to Mrs X.

Blackpool Borough Council (20 005 569)

Statement Upheld Noise 28-Oct-2021

Summary: Miss B complained the Council failed to investigate a noise and pollution nuisance correctly and did not take enforcement action. Miss B says the nuisances caused her and her partner distress and affected their health. We found fault with the Council for delays in its complaint procedure. This caused Miss B frustration. The Council will pay Miss B £100 for the frustration caused by its delay responding to her complaint.

London Borough of Croydon (21 008 445)

Statement Closed after initial enquiries Noise 21-Oct-2021

Summary: We will not investigate this complaint about how the Council responded to the complainant’s concerns about noise nuisance. There is no evidence of fault by the Council and the complainant can seek a remedy in court.

London Borough of Tower Hamlets (20 013 009)

Statement Not upheld Noise 19-Oct-2021

Summary: Mr X complained about the way the Council investigated his complaints about noise from a neighbouring property. He believes the Council is wrong to say that the noise does not constitute a statutory nuisance. I do not consider I can achieve the outcome Mr X wants and intend to discontinue this investigation.

Cornwall Council (20 012 857)

Statement Closed after initial enquiries Noise 14-Oct-2021

Summary: We will not investigate this complaint about landscape maintenance. This is because the courts would be better placed to consider Mr Y’s claim for compensation.

Chelmsford City Council (21 003 107)

Statement Closed after initial enquiries Noise 10-Oct-2021

Summary: We will not investigate this complaint about the Council’s failure to act against noise nuisance from the bar near Mr A’s flat. This is because there is no evidence of fault which would warrant an investigation.

London Borough of Waltham Forest (21 007 514)

Statement Closed after initial enquiries Noise 23-Sep-2021

Summary: We will not investigate Miss B’s complaint about noise nuisance from a scrap yard close to her home. This is because the alleged fault by the Council’s planning department has not caused Miss B an injustice. Also, there is not enough evidence of fault to justify investigating the Council’s response to the noise nuisance she has reported.