Sevenoaks District Council (20 008 584)

Statement Upheld Noise 22-Apr-2021

Summary: The Ombudsman found fault on Mr W’s complaint about the way the Council failed to respond properly, or at all, to his reports of noise nuisance from construction works on 2 nearby sites that took place 7 days a week. It failed to: consider evidence submitted; tell him he was blocked from using its recording app; tell him about an officer moving jobs; tell him it had closed his case and what to do if problems continued; check blocked accounts. The agreed action, and the action taken, remedies the injustice caused.

Swindon Borough Council (20 008 842)

Statement Not upheld Noise 19-Apr-2021

Summary: Mrs C complains the Council failed to take action against a low frequency noise from her neighbour’s hot tub. She said as a result of the noise she experienced stress and her mental health was affected. There was no evidence of fault in the way the Council considered the noise, nor any fault in how it considered Mrs C personal circumstances. And so, we cannot criticise the merits of its decision.

London Borough of Brent (20 008 308)

Statement Closed after initial enquiries Noise 06-Apr-2021

Summary: We will not investigate Mr X’s complaint about the dismantling of a crane causing noise one Sunday and how the Council replied to his communications about it. The Council has not caused Mr X an injustice.

Worthing Borough Council (20 005 240)

Statement Upheld Noise 31-Mar-2021

Summary: There was no fault in how the Council investigated an alleged noise nuisance, nor is there evidence that Council officers’ attitude towards the complainant were unprofessional. There was minor fault in the Council’s complaint handling, but this did not cause an injustice. We have therefore completed our investigation.