London Borough of Waltham Forest (20 014 259)

Statement Closed after initial enquiries Noise 18-May-2021

Summary: We will not investigate this complaint that the Council had not carried out the actions agreed as part of its response to the complainant’s report of noise nuisance from the refuse collection vans. This is because the Council has now carried out the agreed actions.

North Tyneside Metropolitan Borough Council (20 003 696)

Statement Upheld Noise 17-May-2021

Summary: We find fault with the way the Council investigated when Mrs C reported incidents of Anti-Social Behaviour by her neighbour. We also find fault with the way the Council handled the complaint Mrs C’s daughter made on her behalf. This caused them both an injustice. The Council agrees actions to remedy the injustice.

Wigan Metropolitan Borough Council (20 013 349)

Statement Closed after initial enquiries Noise 17-May-2021

Summary: Mr X complains the Council failed to act on his complaints about noise nuisance from a neighbour. We do not intend to investigate this complaint as we have seen no evidence of fault in the way the Council responded to the complaint. And we cannot consider complaints about how the Council manages its tenants as this is outside our jurisdiction.

Tendring District Council (20 009 644)

Statement Not upheld Noise 13-May-2021

Summary: Mrs X has made a complaint about the Council for allegedly failing to take planning enforcement action against a neighbouring food producer and distributor. She also complains the Council has not taken action against the business on account of noise and dust pollution in the area. The Ombudsman has not identified fault with respect to the actions taken by the Council.

City of Wolverhampton Council (20 006 090)

Statement Not upheld Noise 04-May-2021

Summary: Mr C complained the Council failed to properly investigate and take appropriate action in response to his reports of noise and fumes from a nearby electroplating business. Mr C says he and his wife suffer from excessive noise and fumes in their home which disturbs their sleep and is affecting their health. We have found no evidence of fault.

Hambleton District Council (20 007 691)

Statement Upheld Noise 04-May-2021

Summary: Mr X complained the Council failed to take action regarding noise nuisance and wrongly closed his case. Mr X says he continues to suffer from excessive noise. The Council has accepted it wrongly closed the case and has apologised and taken action to prevent similar problems occurring. The Council is currently investigating the ongoing noise problems.

North East Derbyshire District Council (20 004 769)

Statement Upheld Noise 30-Apr-2021

Summary: Mrs X complained about the way the Council dealt with her complaints of noise nuisance from her neighbours. The Council was at fault. It failed to record whether the noise was a statutory noise nuisance and failed to clearly communicate with Mrs X about what action its Environmental Health Team would or could take. The Council has agreed to apologise to Mrs X and to make a payment to acknowledge the frustration and uncertainty this caused. It has also agreed to review the way it communicates with complainants and to offer to reinstall noise monitoring equipment.

Stratford-on-Avon District Council (20 005 143)

Statement Not upheld Noise 28-Apr-2021

Summary: Mr G complains the Council failed to properly investigate reports of a noise nuisance. The Ombudsman has completed the investigation and not upheld the complaint. There is no evidence of fault by the Council.

Rugby Borough Council (20 007 270)

Statement Not upheld Noise 27-Apr-2021

Summary: Ms D complains the Council failed to take enforcement action against her neighbour for a statutory noise nuisance. The Ombudsman has completed the investigation and not upheld the complaint. He has not found evidence of fault by the Council.

Rochdale Metropolitan Borough Council (20 005 094)

Statement Not upheld Noise 23-Apr-2021

Summary: Ms X complained about noise and vibration nuisance from a factory near her home. She is unhappy at the lack of action taken by the Council, and with the conduct of the investigating officer. The Ombudsman found the Council was not at fault in the way it investigated Ms X’s complaints of noise nuisance.