Transport for London (21 017 619)

Statement Closed after initial enquiries Noise 30-Mar-2022

Summary: We will not investigate this complaint about noise on the railway network. This is because there is not enough evidence of fault to justify investigating. Further, there is not significant enough injustice to warrant our investigation.

London Borough of Richmond upon Thames (21 018 175)

Statement Closed after initial enquiries Noise 29-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision not to investigate Mrs X’s complaint about dampness causing a statutory nuisance at her leasehold home. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Southwark (21 000 039)

Statement Upheld Noise 27-Mar-2022

Summary: Ms H complained the Council did not take enforcement action about a breach of planning conditions and a noise nuisance. It also delayed responding to her. The Ombudsman upholds the complaint, because of some fault in the Council’s communications with Ms H. The Council has agreed to apologise.

Hyndburn Borough Council (21 006 619)

Statement Not upheld Noise 22-Mar-2022

Summary: Miss X complains about noise nuisance from building works and late night parties from a neighbouring property. She also complains about anti-social behaviour from her neighbours. She says the Council has not investigated her complaints properly. We find no fault with the Council’s actions.

London Borough of Harrow (20 006 653)

Statement Upheld Noise 18-Mar-2022

Summary: Mr B complained that the Council has failed to take adequate action to address noise nuisance from a barking dog at a neighbour’s property. We found the Council has taken appropriate action in relation to the matter. However, it was at fault in failing to keep Mr B informed of progress. In recognition of the injustice caused by this, the Council has agreed to apologise to Mr B and make a payment to him. It has also agreed to remind officers to keep complainants informed throughout the course of an investigation and when deciding close a case.

Manchester City Council (20 010 070)

Statement Upheld Noise 18-Mar-2022

Summary: The Council failed properly to investigate Mr X’s complaints about noise from a neighbouring House in Multiple Occupation (HMO). The Council has agreed to apologise, pay Mr X £500, and act to improve its service.

Ipswich Borough Council (21 016 855)

Statement Closed after initial enquiries Noise 14-Mar-2022

Summary: We will not investigate this complaint about a letter sent to Mr X by the Council which he considers to be defamatory. This is because an investigation is unlikely to add to the investigation already carried out by the Council or lead to a different outcome and if Mr X believes he has been defamed, the courts are best placed to determine such a claim.

Bracknell Forest Council (21 010 249)

Statement Upheld Noise 14-Mar-2022

Summary: The complainant said the Council failed to investigate a noise nuisance correctly which caused her distress. She said the noise from her neighbour’s flat affected her health. She also complained about the way the Council dealt with her complaint. We found fault only with the way the Council handled this complaint. We have made recommendations.

Blackburn with Darwen Council (21 016 730)

Statement Closed after initial enquiries Noise 09-Mar-2022

Summary: We will not investigate this complaint about the actions of a social housing landlord in a dispute between Mr X and his neighbour who is a tenant. We cannot investigate the actions of social housing landlords in the management of their estates. There is insufficient evidence of fault in the Council’s response to his complaints about noise nuisance and its investigations are ongoing.

London Borough of Redbridge (21 002 946)

Statement Upheld Noise 09-Mar-2022

Summary: Mr X complains about the Council’s handling of concerns about anti-social behaviour and noise nuisance from a care home. We find fault with the Council for not taking all reasonable steps to investigate Mr X’s reports of alleged noise nuisance. We have made recommendations to remedy the injustice caused to Mr X.