London Borough of Waltham Forest (20 013 104)

Statement Not upheld Licensing 09-Jul-2021

Summary: Mrs X complained the Council's application process for discounted landlord licenses was unclear and meant the landlords she applied on behalf of did not benefit from the discount. The Council was not at fault.

Torbay Council (21 002 743)

Statement Closed after initial enquiries Licensing 08-Jul-2021

Summary: We will not investigate how the Council investigated Ms X’s complaint about a taxi driver. The Council has not caused Ms X injustice and investigation will not achieve what Ms X wants.

Somerset West and Taunton Council (20 010 917)

Statement Upheld Licensing 06-Jul-2021

Summary: Mr C complained the Council failed to properly consider his application for a street trading consent and wrongly revoked it the day after it granted it to him. As a result, Mr C said he experienced financial loss and distress. The Council agreed it was partly at fault for its failure to properly consult on his application before granting Mr C the Consent. However, it has already remedied the injustice this caused him.

Daventry District Council (20 011 799)

Statement Upheld Licensing 06-Jul-2021

Summary: Mr X complains the Council refused to accept his license application by email and handled his complaint poorly, causing upset and inconvenience. We find the Council at fault as it does not ensure people can complete electronic license applications and it delayed addressing Mr X’s complaint. We recommend the Council provides Mr X with an apology, payment and acts to prevent recurrence.

Transport for London (21 002 226)

Statement Closed after initial enquiries Licensing 01-Jul-2021

Summary: We will not investigate this complaint about the actions of a minicab driver. The driver and operating company are not in our jurisdiction. Also, it is unlikely we will find fault in the way Transport for London considered the complaint. And its actions have not caused the complainant any injustice.

Transport for London (20 013 790)

Statement Closed after initial enquiries Licensing 30-Jun-2021

Summary: We will not investigate this complaint about how Transport for London responded to a report of an unlicenced taxi company operating in the city. This is because it is unlikely we could add to Transport for London’s previous investigation.

Canterbury City Council (21 001 521)

Statement Closed after initial enquiries Licensing 29-Jun-2021

Summary: We will not investigate this complaint about an increase in taxi licensing fees. It is unlikely we will find fault in the process the Council followed before making its decision to increase the fees.

Transport for London (20 004 204)

Statement Upheld Licensing 23-Jun-2021

Summary: Mr X complained Transport for London delayed sending him an extended license for his private hire vehicle. Transport for London was at fault for failing to consider how postal delays would affect whether Mr X would receive the license on time. Transport for London has agreed to apologise to Mr X for the frustration this caused him and remind its staff they should respond to complaints according to its policy.

London Borough of Waltham Forest (20 013 860)

Statement Closed after initial enquiries Licensing 23-Jun-2021

Summary: Mrs X complained about the terms of a selective licence which the Council issued to her in 2017. She also complained about threats by the Council over her obtaining a new licence from 2020 and disrepair and pest control action taken against her following licensing inspections. We will not investigate this complaint. This is because the licence was agreed in 2017 which is outside the normal 12-month period for accepting complaints and we will not exercise discretion to investigate it now. The pest control notice and the impending improvement notice carry rights of appeal to the court and a tribunal, and it is reasonable for Mrs X to seek this remedy if she intends to challenge them.

East Riding of Yorkshire Council (20 011 766)

Statement Not upheld Licensing 22-Jun-2021

Summary: Mr X alleges the Council introduced a change to its licencing policy without consulting with his trade. No worthwhile outcome is achievable through further investigation of this complaint.