Bassetlaw District Council (21 016 389)

Statement Closed after initial enquiries Licensing 03-Mar-2022

Summary: We will not investigate this complaint about the wording in the license for a permanent mobile home site. That is because the Council has already agreed to review the wording therefore further investigation would not lead to a different outcome.

Cambridge City Council (21 016 093)

Statement Closed after initial enquiries Licensing 02-Mar-2022

Summary: We will not investigate this complaint that the Council delayed completing a taxi change of ownership application. This is because any injustice to the complainant is not significant enough to justify our involvement.

City of York Council (21 010 595)

Statement Not upheld Licensing 25-Feb-2022

Summary: The Ombudsman exercised discretion not to investigate Mr D’s complaint about the Council failing to follow the correct procedure when it approved a minor variation application sent by a neighbouring business. This is because he could have appealed a later review hearing which considered his evidence and concerns about the application. In addition, we could not achieve any worthwhile achievable outcome by investigating further.

Isle of Wight Council (21 015 805)

Statement Closed after initial enquiries Licensing 24-Feb-2022

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action for breaches of a caravan site licence condition. This is because there is insufficient evidence of fault in how the Council dealt with the matter.

Birmingham City Council (21 006 869)

Statement Not upheld Licensing 22-Feb-2022

Summary: Mr X complains about the Council’s decision to increase its street trading licence fees. There is no evidence of fault in how the Council made its decision to revise its street trading policy and increase its fees for consents.

Bristol City Council (21 015 400)

Statement Closed after initial enquiries Licensing 22-Feb-2022

Summary: We will not investigate this complaint about an application for a caravan site licence. This is because there is insufficient evidence of fault by the Council.

Gedling Borough Council (21 015 764)

Statement Closed after initial enquiries Licensing 22-Feb-2022

Summary: We will not investigate this complaint about enquiries that a licensing officer made. This is because there is no evidence of fault, and the enquiries did not cause the complainant a significant enough injustice to justify further investigation.

Buckinghamshire Council (21 015 605)

Statement Closed after initial enquiries Licensing 21-Feb-2022

Summary: We will not investigate this complaint about the Council issuing a private housing licence for a property which should not have qualified because it has rooms below the minimum size. The complainant has submitted a claim for negligence against the Council. If liability is denied, then it is reasonable for them to seek a remedy in the courts.

Northumberland County Council (21 006 778)

Statement Upheld Licensing 14-Feb-2022

Summary: The Council was at fault when it incorrectly advised Mr X about the type of licence needed for his new business. The Council has agreed to pay Mr X £300 in recognition of avoidable frustration and raised expectations caused by this fault. The Council has also agreed to our service improvement recommendation.

Gedling Borough Council (21 012 244)

Statement Closed after initial enquiries Licensing 24-Jan-2022

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant an animal license. We cannot investigate this matter as the complainant has appealed to the tribunal. Further, there is no evidence of fault in the Council’s decision to require the complainant to apply for the license.