London Borough of Newham (20 013 998)

Statement Closed after initial enquiries Licensing 10-May-2021

Summary: We will not investigate this complaint about how the Council dealt with the complainants report of corruption. This is because we cannot investigate reports of criminal offences or matters subject to court proceedings. It is also unlikely that we would find fault with how the Council investigated the matter.

Salford City Council (20 013 710)

Statement Closed after initial enquiries Licensing 05-May-2021

Summary: Mr X complained about the Council requiring him to obtain a licence for his rented property and the imposition of a civil penalty for his failure to do so. We will not exercise discretion to investigate this complaint. This is because it was reasonable for him to challenge the penalty at the First-Tier Tribunal which is the proper body to consider licensing penalties.

Transport for London (20 004 702)

Statement Upheld Licensing 30-Apr-2021

Summary: Mr Y complains about the way Transport for London handled his report about injuries he sustained when travelling in a licensed taxi. We find the authority delayed in escalating some parts of Mr Y’s report and caused confusion when it corresponded with Mr Y. The Authority will pay £200 to Mr Y in recognition of the avoidable time and trouble caused by fault and undertake the service improvements listed at the end of this statement.

Cambridge City Council (20 011 482)

Statement Closed after initial enquiries Licensing 30-Apr-2021

Summary: A narrowboat owner complained about the way the Council had handled various matters in their case relating to their application for a mooring licence, council tax, and its communications with them. But we do not have grounds to investigate the complaint because some issues have now been resolved, some we have looked at previously, and there is no sign of fault by the Council which has caused the person an injustice in other respects.

Durham County Council (20 012 046)

Statement Closed after initial enquiries Licensing 26-Apr-2021

Summary: We will not investigate this complaint about the Council’s decision not to allow the complainant to work as a taxi driver on school contracts. This is because there is insufficient evidence of fault by the Council.

Leeds City Council (20 012 663)

Statement Closed after initial enquiries Licensing 09-Apr-2021

Summary: We will not investigate this complaint about the Council’s inspection of the complainants taxi vehicle. This is because there is insufficient evidence of fault by the Council.

City of Bradford Metropolitan District Council (20 006 940)

Statement Upheld Licensing 01-Apr-2021

Summary: Mr X complained the Council gave him incorrect information about his private hire vehicle licence renewal. Mr X says this negatively affected his finances. The Council was at fault for giving Mr X incorrect information. It caused Mr X avoidable frustration. The Council has appropriately remedied the injustice Mr X experienced.

East Riding of Yorkshire Council (20 010 142)

Statement Closed after initial enquiries Licensing 01-Apr-2021

Summary: Mr X complains about the Council’s decision to suspend the requirement for taxi drivers in its area to obtain an NVQ qualification. Mr X says his business has been affected financially by this as it had made preparations to be a provider of the NVQ course. We will not investigate as it is unlikely we will find fault by the Council.