Archive has 14 results
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Oxford City Council (21 017 790)
Statement Closed after initial enquiries Health and safety 28-Mar-2022
Summary: We will not investigate this complaint about the Council’s handling of matters relating to the operation of a golf centre. This is because an investigation is unlikely to find evidence of fault by the Council or lead to a different outcome.
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Sheffield City Council (21 011 833)
Statement Upheld Health and safety 02-Feb-2022
Summary: We will not investigate this complaint about a cancelled pest control appointment and incorrect advice about when a refund for that service would be made. This is because the Council has resolved the matter to the satisfaction of the complainant.
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Statement Closed after initial enquiries Health and safety 28-Jan-2022
Summary: We will not investigate Ms B’s complaint about the Council’s pest control service. This is because there is not enough evidence of fault to justify an investigation.
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West Northamptonshire Council (21 013 120)
Statement Closed after initial enquiries Health and safety 20-Jan-2022
Summary: We will not investigate this complaint that the Council failed to address breaches in health and safety law in relation to a property bought by Mr X. This is because we are unlikely to find evidence of fault by the Council.
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Allerdale Borough Council (21 011 421)
Statement Closed after initial enquiries Health and safety 15-Dec-2021
Summary: We will not investigate this complaint about the Council’s health and safety investigation after the complainant and his son became ill after using a hot tub in a holiday village. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council’s actions did not lead to the injustice at the heart of the complaint. Even if we were to investigate, it is unlikely we could add anything to the Council’s response.
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Birmingham City Council (21 011 713)
Statement Closed after initial enquiries Health and safety 08-Dec-2021
Summary: We will not investigate this complaint about a health and safety issue at the complainant’s home. This is because it concerns issues arising from repairs and or maintenance carried out by the Council as landlord. The actions of the Council as landlord are outside our jurisdiction.
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Plymouth City Council (21 009 570)
Statement Closed after initial enquiries Health and safety 22-Nov-2021
Summary: Mr X complains about the Council’s decision not to prosecute the business on whose premises he sustained a personal injury. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.
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Wiltshire Council (21 000 442)
Statement Upheld Health and safety 22-Nov-2021
Summary: Mr D complained about the Council’s management of a commercial estate in which he rents a business unit. He said it delayed addressing his concerns about overgrown vegetation, fire safety and breaches of the terms of lease by other unit holders. As a result, he said he experienced distress and uncertainty. We found the Council at fault for its delays in clearing the vegetation and the conflicting information in gave Mr D about risk assessments. This caused him some distress and uncertainty. He also had time and trouble to get the Council to address his concerns. However, we found no fault in the Council’s enforcement process. It reached decisions it was entitled to make, and we cannot therefore criticise the merits of such decisions.
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London Borough of Waltham Forest (21 010 371)
Statement Closed after initial enquiries Health and safety 18-Nov-2021
Summary: We will not investigate this complaint about the service of a Notice under the Prevention of Damage by Pests Act 1949. This is because the complainant has a right to appeal against the Notice in court.
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London Borough of Camden (21 007 307)
Statement Closed after initial enquiries Health and safety 14-Oct-2021
Summary: We will not investigate this complaint about the Council’s operation of compost bays near Mr X’s home. This is because there is insufficient evidence of fault which would warrant an investigation.