Leicestershire County Council (21 003 439)

Statement Closed after initial enquiries Drainage 02-Aug-2021

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him permission to alter part of a residential development’s drainage scheme. There is not enough evidence of fault in the officers’ decision-making process to justify us investigating.

Leicestershire County Council (19 011 721)

Statement Upheld Drainage 30-Jul-2021

Summary: Mrs X complains about the way the Council dealt with concerns she raised about flooding around her property. She also raised concerns about additional risk from the development of sports pitches affecting a watercourse. We found there was fault that warrants a remedy.

Melton Borough Council (19 014 915)

Statement Upheld Drainage 30-Jul-2021

Summary: Mrs X complains about the way the Council dealt with flooding issues and the impact of the development of sports pitches on a watercourse. We found there was fault that warrants a remedy.

City of Bradford Metropolitan District Council (20 007 907)

Statement Not upheld Drainage 23-Jul-2021

Summary: Mr D complains the Council unreasonably served him with a section 59 Building Act 1984 notice to remedy disrepair to the drains from his property. We have found no fault by the Council.

Suffolk County Council (20 014 517)

Statement Closed after initial enquiries Drainage 19-Jul-2021

Summary: Ms X complains about the Council’s response to her concerns that works to the highway have damaged her home. We will not investigate the complaint because Ms X can make an insurance claim against the Council and challenge any refusal of liability in the courts.

Suffolk County Council (20 011 901)

Statement Not upheld Drainage 15-Jul-2021

Summary: There was no fault in how the Council considered taking action over a flooded ditch. Although the cause of the flooding remains uncertain, it is for the Council to decide its criteria for prioritising such matters. We have therefore completed our investigation.

Devon County Council (21 002 074)

Statement Closed after initial enquiries Drainage 14-Jul-2021

Summary: We will not investigate this complaint about a drainage problem causing muddy pathways outside the complainant’s home. This is because Council contact with the landowners has resulted in the problem being addressed and there is insufficient evidence of fault or injustice to warrant an investigation.

West Sussex County Council (20 007 590)

Statement Not upheld Drainage 09-Jul-2021

Summary: Mr X complains about the Council’s decision that it is not responsible for maintenance of a damaged pipe which runs under the Council’s land. We find no fault with the Council. This is because the Ombudsman cannot decide whether the watercourse is natural or artificial. Therefore, it is not possible to decide if the Council has riparian ownership of the watercourse.

Shropshire Council (20 007 865)

Statement Not upheld Drainage 09-Jul-2021

Summary: The complainant, Mrs X complained the Council failed to properly consider repairs to or restructuring the highway drainage network causing frequent flooding to her garden and putting Mrs X’s home at risk of flooding. The Council told us it has the network in its programme of repair and replacement and gave it the priority attributable under its priority scheme. We found the Council acted without fault in deciding the priority for that programme.

West Lindsey District Council (20 010 710)

Statement Not upheld Drainage 02-Jul-2021

Summary: The Council properly investigated Ms C’s concerns that actions by her neighbours were increasing the flooding to her garden. Although Ms C still has problems with flooding, it is not caused by fault of the Council.