Archive has 65 results
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Southampton City Council (21 011 254)
Statement Closed after initial enquiries Drainage 01-Dec-2021
Summary: We will not investigate this complaint about the Council’s handling of a blocked drain outside Mr X’s property. This is because we are unlikely to find evidence of fault by the Council.
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Kent County Council (21 000 430)
Statement Upheld Drainage 04-Nov-2021
Summary: Mr F complained about the Council’s handling of his reports about drainage issues in the Highway, which caused flooding of his garden and driveway. He also said it failed to keep him informed about its works. As a result, Mr F said he experienced distress and uncertainty. We found the Council failed to follow its Policy and caused delays. It also failed to keep Mr F properly informed about the progress of its planned works. The Council has agreed apologise and make payment to Mr F to acknowledge the distress and uncertainty this caused him. It also agreed to review how it keeps service users informed about its works to prevent ongoing flooding.
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Statement Closed after initial enquiries Drainage 03-Nov-2021
Summary: We will not investigate this complaint about the Council’s treatment of Mr X in connection with a drainage issue. This is because the substantive issue has been the subject of earlier complaints to the Ombudsman, and we will not investigate separately how the Council dealt with him.
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Essex County Council (20 014 039)
Statement Not upheld Drainage 28-Oct-2021
Summary: Mr X complains that the Council has neglected a watercourse, causing his property to flood. Mr X says the paths around his large pond are inaccessible when it floods. He says flooding affects his boat launch, and his shooting and fishing sites. The Ombudsman does not find the Council at fault.
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Oldham Metropolitan Borough Council (20 003 605)
Statement Upheld Drainage 20-Oct-2021
Summary: Mr X complains that the Council failed to investigate and take action in relation to a drainage problem which has caused flooding and damage to his property. The Ombudsman has found fault with the Council’s communication, causing Mr X uncertainty about the priority given to his case. The Council will apologise for the injustice caused.
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South Norfolk District Council (20 011 654)
Statement Closed after initial enquiries Drainage 20-Oct-2021
Summary: We do not have grounds to investigate this complaint about the Council’s failure to take action about rising water levels in a lake next to a man’s house. This is because there is insufficient sign of fault in the way the Council has dealt with the case.
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Buckinghamshire Council (20 006 889)
Statement Closed after initial enquiries Drainage 14-Oct-2021
Summary: We will not investigate this complaint about poor drainage. This is because Mr Y’s complaint is late with no good reason to investigate it now.
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Environment Agency (21 001 625)
Statement Closed after initial enquiries Drainage 11-Oct-2021
Summary: We will not investigate this complaint about the impact of drainage work on Mr X’s land. This is because Mr X can appeal to the Lands Tribunal if he wants compensation for losses incurred as a result of public works.
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Barnsley Metropolitan Borough Council (21 006 551)
Statement Closed after initial enquiries Drainage 23-Sep-2021
Summary: We will not investigate this complaint about drainage. This is because Mr Y’s insurer or the courts are better placed than the Ombudsman to consider this complaint.
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Environment Agency (20 005 127)
Statement Not upheld Drainage 22-Sep-2021
Summary: Mrs B complains the Environment Agency (“EA”) did not carry out a proper risk assessment when responding to a planning application for flood defence works and issuing an environmental permit. Mrs B says her house is downstream of the works. Her area has experienced increased flooding since the works, and she is concerned about the risk to her home. The Ombudsman will not investigate the EA as a statutory consultee to the planning application as this is not within our jurisdiction. We will discontinue the investigation into the decision to issue an environmental permit as it is unlikely we could find fault or achieve a different outcome for Mrs B.